Bob Posted July 10, 2006 Share Posted July 10, 2006 Don't you see the difficult position that Thor have been put in, by the actions / statements of a few trigger-happy keyboard 'heros'? They have the awkward position of choosing between letting a few nasty threads run wild and ruin their business, or get heavy handed which makes people like you equally unwilling to use their services...if they don't stand up and protect themselves in a legal-defencible manner, they could wind up even worse off. Remember that it wasn't so long ago that EVERYONE was praising Thor. If they don't bother to take the time to set the record straight on the forum, and then threaten to take away the club itself then they have, imho, tarnished their own reputation. The difficult situation is one that they have, in part, lumped on themselves. As for me, I've barely seen a helpful / technical / informative contribution from Thor since I joined the forum. I'm sure they're probably all decent blokes who know a hell of a lot about cars and don't particularly like computers, but their PR, or lack thereof, is painting them in an altogether different picture. Quote Link to comment Share on other sites More sharing options...
Lewis Posted July 10, 2006 Share Posted July 10, 2006 Can't we just all get along? lol Quote Link to comment Share on other sites More sharing options...
osso Posted July 10, 2006 Share Posted July 10, 2006 more drama happens on this mkivsupra.net forum than on eastenders! Quote Link to comment Share on other sites More sharing options...
Ark Posted July 10, 2006 Share Posted July 10, 2006 If they don't bother to take the time to set the record straight on the forum, and then threaten to take away the club itself then they have, imho, tarnished their own reputation. The difficult situation is one that they have, in part, lumped on themselves. They did try to set the record straight. Then an International Internet Warrior poured petrol on the flames with highly irresponsible comments. Quote Link to comment Share on other sites More sharing options...
colsoop Posted July 10, 2006 Share Posted July 10, 2006 Surely their issue is with the person who posted said comments that they consider libellous. The club has done all in its power to accomodate said traders demands. By the way does the club have legal insurance against such cases ? Quote Link to comment Share on other sites More sharing options...
grahamc Posted July 10, 2006 Share Posted July 10, 2006 If they don't bother to take the time to set the record straight on the forum, and then threaten to take away the club itself then they have, imho, tarnished their own reputation. The difficult situation is one that they have, in part, lumped on themselves. As for me, I've barely seen a helpful / technical / informative contribution from Thor since I joined the forum. I'm sure they're probably all decent blokes who know a hell of a lot about cars and don't particularly like computers, but their PR, or lack thereof, is painting them in an altogether different picture. I have to admit that I agree... Since getting the supra, I have been on this forum day and night, much to the dismay of my fiancee... I have asked loads of technical questions, some more technical than others, I have done a lot of searching on here for some answers, and have seen very little from them. I have not seen anything where they tired to rectify any of the complaints, but maybe thats just me. Quote Link to comment Share on other sites More sharing options...
grahamc Posted July 10, 2006 Share Posted July 10, 2006 Surely their issue is with the person who posted said comments that they consider libellous. The club has done all in its power to accomodate said traders demands. By the way does the club have legal insurance against such cases ? Agree, they have done everything that they can. Why should they have to DELETE (remove from public viewing) these threads just because someone that is upset with there service has made it public. This how we as owners and club member help each other. Does it also mean, that if the original posters can prove it, that the thread will be re-instated? With an apology from the offending trader? Quote Link to comment Share on other sites More sharing options...
Scoboblio Posted July 10, 2006 Share Posted July 10, 2006 In my opinion, finding time to threaten legal action, but not finding time to tell your side of the story in a club spirited manner is bad business. This has caused nothing but further loss of business for THOR, where as a personalised response to the complains / comments made would have made them seem more human and willing to please. Quote Link to comment Share on other sites More sharing options...
andrew7 Posted July 10, 2006 Share Posted July 10, 2006 I'd ban Thor for treating a members club in this manner...their only contribution has been disappointment. Any trader who threatens to shut this site down is attacking EVERY member here and trying to deny us ALL the ability to communicate, obtain information, socialise (?) etc, etc... That being the case, I think that to alienate thousands of performance car owners in this fashion is juvinile and petty, especially if action was not taken to rectify the situation amicably (we ARE a high-spending customer base after all) prior to threatening the legal action.. There are a few old sayings that apply here "It takes months to get a good customer, but only seconds to lose one"..... "A satisfied customer will tell approximately three people. A dissatisfied customer will tell ten people!....work the math out for yourselves traders!... "Never shit on your own doorstep, as the smell will linger forever".... Quote Link to comment Share on other sites More sharing options...
grahamc Posted July 10, 2006 Share Posted July 10, 2006 Any trader who threatens to shut this site down is attacking EVERY member here and trying to deny us ALL the ability to communicate, obtain information, socialise (?) etc, etc... That being the case, I think that to alienate thousands of performance car owners in this fashion is juvinile and petty, especially if action was not taken to rectify the situation amicably (we ARE a high-spending customer base after all) prior to threatening the legal action.. There are a few old sayings that apply here "It takes months to get a good customer, but only seconds to lose one"..... "A satisfied customer will tell approximately three people. A dissatisfied customer will tell ten people!....work the math out for yourselves traders!... "Never shit on your own doorstep, as the smell will linger forever".... That was before the days of the internet, you can start adding 0's to those numbers now. Quote Link to comment Share on other sites More sharing options...
pump gas pete Posted July 10, 2006 Share Posted July 10, 2006 The Truth, Thor and Darren and I are ultimately BOTH at fault. Pete COULD have picked up the 'phone and fixed the problem .Or not. We COULD have picked up the 'phone and fixed the problem. Or not. We are both at fault for using e-mails instead of voice. We BOTH are at fault for allowing it to rumble. Sometimes we are all blind to the obvious. We are all losers thereby. Peter Quote Link to comment Share on other sites More sharing options...
SimonB Posted July 10, 2006 Share Posted July 10, 2006 Yes I've been doing some digging around too. http://www.connectedinternet.co.uk/2005/3/25/54 I think the club should be safe then. I took the post down as soon as Pete asked me to, and our registration rules state that we can delete any post/thread if we want to. In that case I should delete all posts in their section too, including the ones promoting their stuff. We're all perfectly entitled to post stuff saying "Thor threatened to sue the site, that was uncalled for and they're a bunch of tossers". That qualifies as fair comment as it is an opinion based on fact. Quote Link to comment Share on other sites More sharing options...
Tannhauser Posted July 10, 2006 Share Posted July 10, 2006 If they don't bother to take the time to set the record straight on the forum, and then threaten to take away the club itself then they have, imho, tarnished their own reputation. The difficult situation is one that they have, in part, lumped on themselves. As for me, I've barely seen a helpful / technical / informative contribution from Thor since I joined the forum. I'm sure they're probably all decent blokes who know a hell of a lot about cars and don't particularly like computers, but their PR, or lack thereof, is painting them in an altogether different picture. It may be true that THOR have not posted on here much recently. But Pete Betts has contributed a lot to the forum over the years. I would also hazard a guess that he would see debating/defending Thor on the internet as being a 'hiding to nothing' - a futile exercise. It can be a very time consuming business to try to set your side down, especially when there often seems to be a lynch mob hanging around, eager to condemn. You know, some people (not you, Bob) seem almost outraged that they haven't appeared on here to defend themselves. I'm not commenting at all on Thor's quality of service either positively or negatively, you understand. Just that I think (a) newer members aren't necessarily aware of Pete's contributions in the past and (b) if they want to pay a trader's fee and advertise, but not take part in internet battles, I don't see that as condemning. Not wise necessarily, but not damning. Quote Link to comment Share on other sites More sharing options...
Lewis Posted July 10, 2006 Share Posted July 10, 2006 Lee, in your quote from Pete, does it not say to remove all posts? brb EDIT: yep: Originally Posted by THOR Would you please contact the domain owner/s and ask that they remove discussion content about our company........................ That says that they wish any discussions referencing THOR to be removed, not just negative ones. ? Quote Link to comment Share on other sites More sharing options...
Whitesupraboy2 Posted July 10, 2006 Share Posted July 10, 2006 I'm not commenting at all on Thor's quality of service either positively or negatively, you understand. Just that I think (a) newer members aren't necessarily aware of Pete's contributions in the past and (b) if they want to pay a trader's fee and advertise, but not take part in internet battles, I don't see that as condemning. Not wise necessarily, but not damning. Ive been here a long time and yes they have made valid contributions. So has mawby as a mod but if he threatened to shut this place down we would all be the same. Do you think its right to try/ threaten to close OUR club down?? Quote Link to comment Share on other sites More sharing options...
Tannhauser Posted July 10, 2006 Share Posted July 10, 2006 Ive been here a long time and yes they have made valid contributions. So has mawby as a mod but if he threatened to shut this place down we would all be the same. Do you think its right to try/ threaten to close OUR club down?? Some, maybe many, on here are under the impression that Thor/Pete have never made any contribution to the mkiv community. That's not accurate and that's the only thing I'm addressing. I would point out the same if anyone else were surrounded by collective amnesia. Your question is a good one, but unfortunately it can't compete with the pork chop I've just been told awaits me. Regards Cliff Quote Link to comment Share on other sites More sharing options...
BASHTHEBISHOP Posted July 10, 2006 Share Posted July 10, 2006 Why should they have to DELETE (remove from public viewing) these threads just because someone that is upset with there service has made it public. This how we as owners and club member help each other. I totally agree with this. I have had a bad buying experience in getting my sup, which has tarnished my enjoyment of it a bit. Before i bought, i had a hunt around on the web for info on the company that i bought it off and could only find a handful of positive things and no negative things about the company involved. HOWEVER since buying and joining this club and mentioning about said company on here, i found other members having bad experiences with the same company that have not posted a thread on here telling of there experiences. I havent posted anything about this company yet, as i have tried many times to negotiate the situation with them. I have now given up and feel i should worn others and encourage others i have spoken too to back this up. I will feel awful if another club member buys from this firm and have problems with or after the sale. Only decision still to make for me is wether to bother with legal action or not. Its only about £400 involved and i have been told that yes i would probably win but its a long drawn out process+ legal expense. On the other hand even if i dont take legal action, will the company then take me to court for liable??? Can a mod clarify the legal liable bits please. Quote Link to comment Share on other sites More sharing options...
Whitesupraboy2 Posted July 10, 2006 Share Posted July 10, 2006 Your question is a good one, but unfortunately it can't compete with the pork chop I've just been told awaits me. time to post for a new keyboard again Quote Link to comment Share on other sites More sharing options...
Branners Posted July 10, 2006 Share Posted July 10, 2006 I have known Pete since the early days of supras.co.uk. His was the first mkiv I ever saw (his old monster with the veilside kit) and as a club we helped out Thor a lot in the past. Im gravely disappointed that Pete should take the approach of trying to get the club shut down, if he didnt want to approach the other mods then he could have at least discussed it with me. He has chosen his own path on this and it will be seen where that ends up. JB Quote Link to comment Share on other sites More sharing options...
Paul Posted July 10, 2006 Share Posted July 10, 2006 Not wishing to comment on the original thread but I would like to add that I'm dissapointed too with Pete/Thor and this reaction by him. Never used the guy or his company but heard lots from him and about Thor over the years, didn't have an opinion before now, let's just say I will never use their service and Pete's 'throw the toys out of the pram attitude' sucks!! Paul Quote Link to comment Share on other sites More sharing options...
mawby Posted July 10, 2006 Author Share Posted July 10, 2006 Right, I e-mailed Pete after his last e-mail to voice my concerns that he was still intending to seek legal action against the club, and to point out that I didn't think there was any further action he could take against us anyway. Obviously Pete has been quite heated about the whole subject, but has now cooled off, and it is only fair to share some of his last e-mail with you as it suggests the intention to continue legal action against the club may have just been a misunderstanding. Your actions are greatfully received. I will not take this matter further and didn't want it to go this far anyway. "you are still intending to seek legal advice against the club" I meant advice in terms of how generally clubs (I did not mean specifically MKIVSUPRA.NET) are run and their obligations. I was unaware of my position and Titan have answered this for me which matches your reply. I appologise for my heated emails and will contact you direct in future if similar discussions get out of hand. Quote Link to comment Share on other sites More sharing options...
SupraStar 3000 Posted July 10, 2006 Share Posted July 10, 2006 Good. life without this forum would be unbearable Quote Link to comment Share on other sites More sharing options...
Whitesupraboy2 Posted July 10, 2006 Share Posted July 10, 2006 I appologise for my heated emails and will contact you direct in future if similar discussions get out of hand. no need as far as im concerned you wont be part of this forum! you may of cooled off but only because we have done what you asked. No one i know of has gone as far as to threaten the club before. Your bang out of order and us members should be allowed to vote on whether you stay or not. Quote Link to comment Share on other sites More sharing options...
geoffvalenti Posted July 10, 2006 Share Posted July 10, 2006 There are a few old sayings that apply here "It takes months to get a good customer, but only seconds to lose one"..... "A satisfied customer will tell approximately three people. A dissatisfied customer will tell ten people!....work the math out for yourselves traders!... "Never shit on your own doorstep, as the smell will linger forever".... Being self employed I know that those sayings are so true. Personally I'd prefer to lose money on a transaction and keep the customer happy, rather than piss him off so he tells all his mates. If I traded from a forum like this, that had a captive audience for my services, I'd bend over backwards to keep the punters happy, Christ knows I do anyway I'd think some of them were prats, hell I'd know some of them were, but I'd never tell them In business you're never going to please everyone you deal with, but you've got to do your absolute utmost to try, even if it costs you money. Just don't ever deal with the customer again. I get customers phoning me, that I'd rather stick red hot pins in my eyes, than work for again, but THEY don't know that Quote Link to comment Share on other sites More sharing options...
Class One Posted July 10, 2006 Share Posted July 10, 2006 Time to put it down to experience and move on. The mods are now aware of their position and obligations. Some members, should do well to remember that it is our club, and sometimes making unfounded and defamatory comments could threaten OUR club. Its the same old addage in all walks of life, the few can fu*k it up for the many. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.