Banks are useless!
Two weeks ago we moved house. My girlfriend phoned the bank and changed the address.
Last week, she lost her debit; she phoned up, cancelled it and was told another would be delivered in 1-2 days.
A week went by, but no card; she phones and they say: "oh sorry, the address was changed to one in Sulihull (we live in Essex), the card has gone there; I have cancelled that card and changed the address to (repeats the correct address)".
Then, yesterday, she tried to get a hire car, but her credit card didn't work...She phones the same bank and they say "you asked for that card to be cancelled...", "no" she says, "you sent my DEBIT card to the wrong address and cancelled that". Apparently not, they had cancelled the lot!....
So, being in the shop and more than a little embarressed, she says "well, can you un-block the card?", "Certainly" they say, "can you confirm your address?", which she does, only to be told "I'm sorry, that's not correct, we have you listed at an address in Solihull"!!!!!!!!!!!!!!!!
Muppets!