grahamc Posted July 22, 2008 Share Posted July 22, 2008 I HATE THEM!!! have had to log a call, as some of our live SQL servers are crashing due to assertion errors, not very helpful! Took 10 minutes to log a call and 21 minutes for the initial info gathering, log files, error messages, basic server settings, etc 31 minutes of my life, that I will never have back EDIT: However, I am providing good entertainment for my colleagues as I get very irrate with microsoft Link to comment Share on other sites More sharing options...
Thorin Posted July 22, 2008 Share Posted July 22, 2008 Linux + MySQL FTW! \o/ But yes annoying isn't it, trying to explain a complex issue to a HP call centre employee who's first language certainly wasn't English recently was not fun. I e-mail them now and it's still painful. Link to comment Share on other sites More sharing options...
michael Posted July 22, 2008 Share Posted July 22, 2008 31 minutes doesn't sound too harsh, try logging things with IBM, then you'll be irrate. Link to comment Share on other sites More sharing options...
grahamc Posted July 22, 2008 Author Share Posted July 22, 2008 Its not solved yet, not even close!! call back is at 11:30, which gives me time to calm down... herbal tea is needed!! Link to comment Share on other sites More sharing options...
Gaz6002 Posted July 22, 2008 Share Posted July 22, 2008 31 minutes doesn't sound too harsh, try logging things with IBM, then you'll be irrate. Damn right you will. I handed my notice in yesterday though, so if anything breaks I'm just going to leave it. Link to comment Share on other sites More sharing options...
Wez Posted July 22, 2008 Share Posted July 22, 2008 I think this is where Sun shines, we have engineers onsite within a couple of hours to replace faulty disks in arrays etc. As for MS, I wouldnt use it for anything mission crititcal, office email and apps are fine I guess. Link to comment Share on other sites More sharing options...
grahamc Posted July 22, 2008 Author Share Posted July 22, 2008 Damn right you will. I handed my notice in yesterday though, so if anything breaks I'm just going to leave it. Nice plan! I think this is where Sun shines, we have engineers onsite within a couple of hours to replace faulty disks in arrays etc. As for MS, I wouldnt use it for anything mission crititcal, office email and apps are fine I guess. We can change our own disks Link to comment Share on other sites More sharing options...
MrRalphMan Posted July 22, 2008 Share Posted July 22, 2008 31 minutes doesn't sound too harsh, try logging things with IBM, then you'll be irrate. Or computercenta... It's soooo soooo painful. I think this is where Sun shines, we have engineers onsite within a couple of hours to replace faulty disks in arrays etc. As for MS, I wouldnt use it for anything mission crititcal, office email and apps are fine I guess. Totally agree, SUN do shine.. although if we cannot get an explorer to them, they sometimes drag their heels. Link to comment Share on other sites More sharing options...
Wez Posted July 22, 2008 Share Posted July 22, 2008 We can change our own disks I have to admit the faulty disk is normally boxed for the engineer to take away by the time he gets here, BUT if we didnt swap it for them they are still damn quick Link to comment Share on other sites More sharing options...
Wez Posted July 22, 2008 Share Posted July 22, 2008 Totally agree, SUN do shine.. although if we cannot get an explorer to them, they sometimes drag their heels. Yeah we have also found that, some of our older SUN boxes dont have explorer installed and there is way too much red tape in getting it installed. Link to comment Share on other sites More sharing options...
grahamc Posted July 22, 2008 Author Share Posted July 22, 2008 I have to admit the faulty disk is normally boxed for the engineer to take away by the time he gets here, BUT if we didnt swap it for them they are still damn quick I think we just remove and return ourselves! Just the "out of the norm" errors, like this SQL assertion error... Might even be a bug in SQL and its going to take HOURS out of my life, that I will never get back! They should just send someone out, simple. Instead I have to speak to someone that I can hardly understand, in god knows what country, reading from a script! Pretty sure Oracle would be just as annoying.... infact they are, I had to call them once in SA. Link to comment Share on other sites More sharing options...
arvind8811 Posted July 22, 2008 Share Posted July 22, 2008 hi Mate, im sure you must have looked at this, just thought I mentioned - http://support.microsoft.com/kb/885290 Link to comment Share on other sites More sharing options...
grahamc Posted July 22, 2008 Author Share Posted July 22, 2008 hi Mate, im sure you must have looked at this, just thought I mentioned - http://support.microsoft.com/kb/885290 Happens in the evening when we are trying a DBCC SHRINK. Also running SQL 2005... Might be a conflict at the file level between SQL, DPM, ForeFront and Diskeeper! Link to comment Share on other sites More sharing options...
carl0s Posted July 22, 2008 Share Posted July 22, 2008 31 minutes doesn't sound too harsh, try logging things with IBM, then you'll be irrate. Ah, you've reminded me! I need to order a part for my Thinkpad. Lenovo & prior to that IBM warranty have always been great for me on the phone, but this is hardware only. Maybe it's Anovo who I'm ringing up, I dunno. Link to comment Share on other sites More sharing options...
michael Posted July 22, 2008 Share Posted July 22, 2008 Lenovo & prior to that IBM warranty have always been great for me on the phone, but this is hardware only. Maybe it's Anovo who I'm ringing up, I dunno. It only seems to be an issue when you have an expensive platinum contract with them, when I've called up as an end user on my home stuff it's been fine. Link to comment Share on other sites More sharing options...
carl0s Posted July 22, 2008 Share Posted July 22, 2008 It only seems to be an issue when you have an expensive platinum contract with them, when I've called up as an end user on my home stuff it's been fine. Lol Link to comment Share on other sites More sharing options...
grahamc Posted July 22, 2008 Author Share Posted July 22, 2008 It only seems to be an issue when you have an expensive platinum contract with them, when I've called up as an end user on my home stuff it's been fine. So what have we learnt? Link to comment Share on other sites More sharing options...
carl0s Posted July 22, 2008 Share Posted July 22, 2008 I take it all back. IBM/Lenovo won't send me a replacement hinge for my in-warranty T43p which has become a bit wobbly. It comes under "cosmetic damage" for some reason. Guess how much the labour is for them to replace the hinge? £193 I have no idea how much the hinge itself would have been. All that's wrong is that it's become a bit wobbly, and when I tried to tighten the screw I discovered the thread's gone inside the hinge. Found one on eBay for six quid anyway, but £200 labour to swap the hinge? Fck me. No wonder I'm not rich yet. I'd have charged £40-ish to a customer. This is the big put off with Thinkpads. Parts costs. I don't even know how much but I'm guessing the hinge would have been £60 if I could have got it. Against probably £8 on an Acer. Link to comment Share on other sites More sharing options...
carl0s Posted July 22, 2008 Share Posted July 22, 2008 I suppose this makes up for the two drinks spilled Thinkpads that I've dismantled, cleaned up & then returned on behalf of customers as "stopped working for some reason". Link to comment Share on other sites More sharing options...
Pete Posted July 22, 2008 Share Posted July 22, 2008 I find the longer I work in IT, the less I worry about how long it takes to get things fixed. Chant this "Don't get stressed over things I can't control" Link to comment Share on other sites More sharing options...
carl0s Posted July 22, 2008 Share Posted July 22, 2008 I find the longer I work in IT, the less I worry about how long it takes to get things fixed. Chant this "Don't get stressed over things I can't control" I'm getting a bit like that myself. I think I'm turning into a typical IT manager. I let things drag on for ages and get very little done Link to comment Share on other sites More sharing options...
Pete Posted July 22, 2008 Share Posted July 22, 2008 I'm getting a bit like that myself. I think I'm turning into a typical IT manager. I let things drag on for ages and get very little done Don't confuse not getting stressed with being a lazy bast! Link to comment Share on other sites More sharing options...
grahamc Posted July 22, 2008 Author Share Posted July 22, 2008 I find the longer I work in IT, the less I worry about how long it takes to get things fixed. Chant this "Don't get stressed over things I can't control" I do, thats how I lasted 10 minutes on the phone Link to comment Share on other sites More sharing options...
chilli Posted July 22, 2008 Share Posted July 22, 2008 lesson learned, don't use MS SQL server for mission critical databases! It's not a great piece of work. It's like MS word, it's just about ok when it works but half the time it's not exactly dependable... Link to comment Share on other sites More sharing options...
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