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The mkiv Supra Owners Club

Crap customer service - A long rant!


CJ
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Leaving CJ out of this for the moment.

It was just the complicated (to me) calculations that were cited as a simple maths example that amused/bemused me.

 

I haven't seen the invoice, and as I said before, am not taking sides, I just chuckled at the first bit which said, "pretty basic" and then went on to say "This expands to"

After that I reached for the aspirins :D

 

I'm sure its perfectly correct, its just not, to the layman, simple :)

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Originally posted by THOR Racing

Here is a simple maths example...

 

If the total before discount was X

and

X = A+B (call them two parts of a bill)

 

Then the discounted total would have been

X - (10% of X) = Y

or

X*90% = Y

 

Pretty basic.

 

 

This expands to

(A+B)*90% = Y

which is

A*90% + B*90% = Y

 

 

So any refund of say..... "A" would actually be

 

A*90% = A'

 

Lol! at Geoff :) Indeed the calculations are quite correct ;) But imo - just a fancy algebraic way of showing the following:

 

Job A & Job B cost £250 quid each. So cost £500 in total.

With a 10% discount that's £450 total charge. OR £225 for Job A & £225 for Job B.

 

Lol! :p

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Originally posted by Clarkey_Sparkey

Lol! at Geoff :) Indeed the calculations are quite correct ;) But imo - just a fancy algebraic way of showing the following:

 

Job A & Job B cost £250 quid each. So cost £500 in total.

With a 10% discount that's £450 total charge. OR £225 for Job A & £225 for Job B.

 

Lol! :p

 

But the calculation doesnt take into account CJ's petrol or 2 days off :conf:

 

Dude:flame Dev

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Guest Terry S

Wow that was hard work....

 

If I understand CJ's point correctly, the crux is the fact that the car ran significantly worse afterwards than before it was touched? Is that incorrect?

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Originally posted by Terry S

If I understand CJ's point correctly, the crux is the fact that the car ran significantly worse afterwards than before it was touched? Is that incorrect?

If that is the case, then surely its just one persons word against another. The car obviously had issues when it arrived, so it would be very hard to prove that it was worse when it left.

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Originally posted by Gordon F

If that is the case, then surely its just one persons word against another. The car obviously had issues when it arrived, so it would be very hard to prove that it was worse when it left.

 

What are these obvious issues then Gordon?

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