Supragal Posted March 5, 2007 Share Posted March 5, 2007 I am on the phone to my insurance company trying to ascertain whether my leaking roof will be covered under my policy, however the person on the other end of the phone doesn't speak very good English and I have run out of way to rephrase the same question. All she keeps asking me is "Is it the rain causing the leak?" Am I being stupid? Surely rain doesn't cause the leak... the roof is leaking, but the rain itself just happens to be falling from the sky Link to comment Share on other sites More sharing options...
DaveK Posted March 5, 2007 Share Posted March 5, 2007 Good luck. Years ago I was with NU. At the point where I bought a second car, and the 964 became a weekend car I wanted to switch the 964 to a classic limited mileage policy (which is what it's on now) and move the NCD to my new main car. The muppet on the other end just kept saying "but with no NCD, now you have to pay us £2.5K to insure the 911". No I don't muppet. So - I changed companies and asked for proof of NCD. I got one letter - had the wrong registration on it. It took me 4 attempts to get the correct information - and each time I had the pleasure of speaking to an indian call centre who clearly didn't understand what I was telling them. Link to comment Share on other sites More sharing options...
juanchan Posted March 5, 2007 Share Posted March 5, 2007 Calls that really annoy me! There's only so many ways you can re-phrase a question before getting really wound with the person who can't speak English correctly. And I'd have to agree. Rain doesn't cause the leak. It just lets you know the roof's faulty Link to comment Share on other sites More sharing options...
Havard Posted March 5, 2007 Share Posted March 5, 2007 Racist!! On a serious note it is becoming a real problem. I have got into two disputes lately as the people in the foreign call centres have not understood what I was aking for. Sign of the times I suppose. Oh and yes Rosie. The rain is causing the leak!! H. Link to comment Share on other sites More sharing options...
carl0s Posted March 5, 2007 Share Posted March 5, 2007 I couldn't believe the call I had with NTL/Virgin the other day. A broadband problem - customer moving house and it turned out they were still marked as 'mid-move - not enabled' on their system. The phone was answered in 1.5 rings by a *technical* person who knew his stuff, and had it up and running in no time. Wow. NTL support has always been useless hasn't it? Link to comment Share on other sites More sharing options...
Supragal Posted March 5, 2007 Author Share Posted March 5, 2007 Right ok, I must have been on the phone for 30 mins (lucky I don't have a job huh?) mostly on hold while she took each sentence down and went and asked someone. Eventually she said that if I had any further questions to call the claim department... sorry FURTHER questions, she didn't answer my first one!!! ANyway, joy of joys the claims dept are english and answered the question in about 30 seconds. Oh another irritation is why, after you've said "Ok thanks bye" can you not get rid of them. "thank you miss webb, is there anything else I can help you with miss webb? i hope everything was clear for you miss webb? thank you for your time and patience miss webb." JUST LET ME HANG UP THE CALL!!!! Link to comment Share on other sites More sharing options...
MrHanky Posted March 5, 2007 Share Posted March 5, 2007 Its a real pain in the ass. I am a regular caller to the Sky Broadband call centre (as its always fecking up) and I have a terrible job understanding some of the people. Link to comment Share on other sites More sharing options...
GeordieSteve Posted March 5, 2007 Share Posted March 5, 2007 Which insurance company? Link to comment Share on other sites More sharing options...
MrHanky Posted March 5, 2007 Share Posted March 5, 2007 Oh another irritation is why, after you've said "Ok thanks bye" can you not get rid of them. "thank you miss webb, is there anything else I can help you with miss webb? i hope everything was clear for you miss webb? thank you for your time and patience miss webb." JUST LET ME HANG UP THE CALL!!!! I was thinking the same thing yesterday. Its like they are overly polite sometimes. Link to comment Share on other sites More sharing options...
Supragal Posted March 5, 2007 Author Share Posted March 5, 2007 Which insurance company? More Th>n Moral is... ring the claims department directly Link to comment Share on other sites More sharing options...
supra dan Posted March 5, 2007 Share Posted March 5, 2007 it was in the paper that lloyds tsb is shutting its indian call center as there were so many problems. when will they learn they are losing buisness over them? Link to comment Share on other sites More sharing options...
Todd Posted March 5, 2007 Share Posted March 5, 2007 Its a real pain in the ass. I am a regular caller to the Sky Broadband call centre (as its always fecking up) and I have a terrible job understanding some of the people. Yeah, I hate those scottish call centres Link to comment Share on other sites More sharing options...
Pete Posted March 5, 2007 Share Posted March 5, 2007 We have to deal with a few hardware vendors here with call centres abroad. One tech guy here flatly refuses to speak to them unless they put someone on that can speak concise English. Link to comment Share on other sites More sharing options...
carl0s Posted March 5, 2007 Share Posted March 5, 2007 We have to deal with a few hardware vendors here with call centres abroad. One tech guy here flatly refuses to speak to them unless they put someone on that can speak concise English. Everyone raves about Belkin's tech support call centre being good. I had a completely wasted time with them. He just couldn't understand my simple problem "the router is not doing outbound PPTP pass-through properly. I can't connect to a PPTP VPN every time." I gave up in the end and forwarded ports, so I could only make the connection from a single machine. Oh, and he never answered my other question. "Why are there no firmware updates for this model?" Link to comment Share on other sites More sharing options...
JustGav Posted March 5, 2007 Share Posted March 5, 2007 Without sounding racist, but I will not deal with a foreign call centre... not growing up in this country I have enough trouble focusing on english accents, never mind speaking to someone who can barely speak english. (As a paying customer that is) BT's residential being the corker for me, I phoned up because my phone line was dead, and after explaining the line was dead and there wasn't even a dial tone, the help desk person proceeded to ask me if I was calling from the phone that had been affected... to which I just had to say yes to confuse them... she then asked where the 078 dialing code was in england so she could assign the call to the correct engineer. Link to comment Share on other sites More sharing options...
tbourner Posted March 5, 2007 Share Posted March 5, 2007 I left Orange and went back to Vodafone because of their call centre - it was literally the ONLY reason a switched back, sent back the phone and kept my Vodafone line because all the Voda people I spoke to were English! Link to comment Share on other sites More sharing options...
MrHanky Posted March 5, 2007 Share Posted March 5, 2007 Yeah, I hate those scottish call centres LOL, are they actually there as I thought that some of it was Indian based. i.e.Scotland half the time and India another. Where ever they are the tier 1 support is hopeless Link to comment Share on other sites More sharing options...
carl0s Posted March 5, 2007 Share Posted March 5, 2007 I left Orange and went back to Vodafone because of their call centre - it was literally the ONLY reason a switched back, sent back the phone and kept my Vodafone line because all the Voda people I spoke to were English! I stopped recommending Demon Internet a while ago, because their tech support now comes from a piss poor condescending foreign call-centre. BT are pretty good for business broadband now though. Link to comment Share on other sites More sharing options...
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