peter richards Posted June 11, 2020 Share Posted June 11, 2020 need a bit of advice on the marketplace ,and is there anyone on fb to contact to make a complaint Quote Link to comment Share on other sites More sharing options...
RobUK Posted June 11, 2020 Share Posted June 11, 2020 More detail would help, but generally with Facebook if you use a phone and are on the part that’s “the problem” if you shake your phone is will bring up a “report a problem” dialogue Quote Link to comment Share on other sites More sharing options...
rider Posted June 11, 2020 Share Posted June 11, 2020 Good look with complaints to the likes of FB, eBay or PayPal. The only American gargantuan I have ever come across that has any customer service beyond a revolving help menu churn or the strange concept of a customer forum is Amazon. Quote Link to comment Share on other sites More sharing options...
peter richards Posted June 11, 2020 Author Share Posted June 11, 2020 (edited) ok not on the phone my home pc ,I made a purchase yesterday value £90,item described as new unused ,its a fishing reel ,package came today the reel was in the box but nothing else no spare spool or other bits that should be in there ,the seller I cant contact all messages that we made yesterday have vanished ,and cant find him either on fb search. the reel itself is fine ,its the other items I need to enquire about ,as in the add it said unused /new which the reel is ,so theres no reason for the other bits not to be in the box Edited June 11, 2020 by peter richards (see edit history) Quote Link to comment Share on other sites More sharing options...
Scooter Posted June 11, 2020 Share Posted June 11, 2020 Peter out of interest what's the reel! Quote Link to comment Share on other sites More sharing options...
peter richards Posted June 11, 2020 Author Share Posted June 11, 2020 shimano 14000 xsd, I have one which I bought new ,and this one came up on fb so bought it as I fish two rods I wanted the same reels ,the reel itself is fine ,just cant understand why the extra spool and the line reducers arnt in the box Quote Link to comment Share on other sites More sharing options...
Scooter Posted June 11, 2020 Share Posted June 11, 2020 Is that for the beach? seems a good price, hopefully they just forgot the extras :-) Quote Link to comment Share on other sites More sharing options...
peter richards Posted June 12, 2020 Author Share Posted June 12, 2020 yes mate the s stands for surf,as I paid by paypal I have what I think is his e mail ive sent him a message but no reply Quote Link to comment Share on other sites More sharing options...
Scooter Posted June 12, 2020 Share Posted June 12, 2020 Ah right I think the carp guys use these inland! I keep meaning to try some beach fishing here down south, but a bit clueless on that side of things, might tap you up for some advice one day. Quote Link to comment Share on other sites More sharing options...
peter richards Posted June 12, 2020 Author Share Posted June 12, 2020 yes he is a carp angler,any advice just ask mate Quote Link to comment Share on other sites More sharing options...
peter richards Posted June 12, 2020 Author Share Posted June 12, 2020 only thing I can do is open a dispute on pp,just need to speak to him Quote Link to comment Share on other sites More sharing options...
Big Mark Posted June 12, 2020 Share Posted June 12, 2020 If you can't get hold of him I'd just raise the Paypal dispute, then he'll either surface or Paypal will hopefully sort it. Quote Link to comment Share on other sites More sharing options...
Lewmc93 Posted June 12, 2020 Share Posted June 12, 2020 What i have found with FB marketplace is that unless its stated exactly what your buying in the advert you have to be a tad cautious. I've fell foul of not reading it 100% and assuming some bits such as the " New unused" you'd expect it to never have been opened but it can be, unless stated "unopened" it's simple wording like that which can catch people out. So unless hes stated it was unopened. He could have used the extra spool and the line reducers, and thus sold the " unused fishing reel". unless he has also picture or explicitly said the extras are included too. Obviously this is only relevant if a dispute was followed but hopefully he gets back in contact with you and explains and it was something forgot and not a case of the above Quote Link to comment Share on other sites More sharing options...
peter richards Posted June 12, 2020 Author Share Posted June 12, 2020 right for whatever reason I couldn't find im on fb ,but today I did so sent him a message ,he replied straight away ,he bought the reel from his mate who had it from new but not used it ,the spool and reducers wernt in the box, so ive asked him to ask his mate if he still has the extra bits ,hopefully he will but if not nothing I can do Quote Link to comment Share on other sites More sharing options...
peter richards Posted June 12, 2020 Author Share Posted June 12, 2020 £90 still a good price for the reel ,but if id known the bits wernt there chances are id of offered less , but there we go ,shit hot reel I know have a pair ,thanks all for the replies appreciated as usual Quote Link to comment Share on other sites More sharing options...
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