We've just discovered that we haven't been paying gas either. I kind of knew it actually since looking at Amanda's bank statements and seeing nothing going out. Electricity is on a pay as you go card.. can't recommend them enough
Anyway, so we got a bill for £450 covering a two-week period (June 16 - June 28th).
I rang and said this seems suspiciously like the dates that I filled in the meter reading card.
What had happened is that Amanda was sold on the "move over to us for cheaper gas bills. We'll set up direct debit right now", and did all that, but they failed to setup the direct debit or even send any bills.
The guy confirmed that it was their fault, and now we're paying the £450 for the last year over the next 12 months (£37.5/month), and the same again every month for the forthcoming year since that's supposed to be our estimated usage.
What concerns me still though, is that this £450 is based on an initial estimate. i.e. the bills starts with an 'estimated' meter reading, and then ends with an actual reading that I had given on the meter reading card.
How can they take-over a gas contract, i.e. take on a new customer, without actually taking an actual meter reading? Surely as part of a new contract/customer, you would start with an actual meter reading?
This is Southern Electric by the way.
Hope you get sorted with British Gas Jay.