That's not for a refurb, that's for the wheels themselves
I've sent them some pics, and they replied:
Hi Dan,
Im sorry to hear about this, but did you sign for them ‘in good condition’ – the problem is when you sign it says on the couriers information ‘received in good condition’ if you have just signed without putting ‘damaged’ on the form, then we cannot claim from the couriers.
That is clearly courier damage, as they were not in that condition when they left here L
Let me know if you signed as good condition or damaged and we will go from there.
I replied, but waiting to hear back