rant time!!!!!!!
my grandparents phone hasnt been working for about 2 weeks now and BT kept saying we'l send out an engineer to fix it. guess what.............no engineer!
my gran woke up yesterday morning to find that my grandfather had had a stroke and he was in a pretty bad way obviously couldnt phone us for help so had to struggle to get him comfortable before walking to our house at 5am to get help.
my mom phones BT and goes absolutely nuts on them and guess what, by 9.10am they're phone line was repaired!
very dissapointed that it takes a near death situation to get a fucking phone fixed by BT.
bought her a mobile phone today incase of an emergency but i think it may be easier getting another bt engineer out than my gran actually learning how to use a mobile