Hi Dan,
Good one to mention.
We offer a no quibble 7 day returns policy on all items that are unopened in the original packaging - the only exception being special orders - which will be notified at the point of order - normally this is a specific colour/option which would make it hard for us to sell the item on. In a special order case, the restocking fee would be negotiated - this would be between 10-25% depending on what we get charged from our supplier.
In most cases we offer a 12 month warranty on parts, subject to manufacturer. The manufacturer has the final say on defective products.
Our turbo kits have lifetime warranties, the turbo 12 month refurb/replacement
Injectors - specifically PE injectors - we would replace a defective item from stock after testing. We are the distributor for PE so have more say in issues such as this.
Generally though, Terry has said what needs to be said.
We look after you guys as best as humanly/financially possible though, I dont think/hope anyone has a complaint regarding a warranty issue from ourselves - not that we have had many dealing with the quality products we choose to sell.
HTH
Gaz.