Reply from Shell...
Dear Sir or Madam,
Thank you for your recent e-mail regarding Optimax supplies.
Following the recent incident at the Hemel Hempstead Oil Terminal, Shell is in the process of reorganising the current distribution of fuels for sites in the South of England.
To ensure the mainline grades of unleaded and diesel are kept in stock, the resource used for Optimax deliveries has been unitised to support these deliveries. Our distribution contractors are working to get extra resource to aid with mainline deliveries and allow Optimax to be dispatched to sites again. We anticipate that this will take several weeks to get all deliveries back to normal.
Shell appreciates your reliance on Optimax, and would like to thank you for your patience during this difficult period. Please be assured that we are doing everything to get all fuels to service stations.
Yours sincerely,
Matthew Wagster
Customer Relations - Retail
Shell U.K. Oil Products Limited
Rowlandsway House, Rowlandsway, Manchester M22 5SB, United Kingdom