Cass Posted December 10, 2007 Author Share Posted December 10, 2007 Turns out when we sent off the NCB,Certificate for security and the Direct Debit mandate form they recived it all,but for some reason they say they never recived the mandate form. So sent 5 letters that never turned up (Checked with them for correct address) and because they never recived payment or a reply to the Mystery letters they Canceled my policy.Have they never heard of a phone??? As far as myself and the wife knew everything was fine and dandy.And have never had a reason to require bank statments. I still have the valid Policy Certificate ,but probably no use now Surley they have a duty of care to make sure thier customers know that they have done this to thier policy either by Phone or a signed form? Quote Link to comment Share on other sites More sharing options...
DannyB Posted December 10, 2007 Share Posted December 10, 2007 Youd like to think that they would! What does this mean to you now then? Youll get a settlement or you wont as theyve cancelled? Quote Link to comment Share on other sites More sharing options...
Paul Posted December 10, 2007 Share Posted December 10, 2007 So you never noticed the monthly payments not going out? Quote Link to comment Share on other sites More sharing options...
Cass Posted December 10, 2007 Author Share Posted December 10, 2007 So you never noticed the monthly payments not going out? Nope as we never go into the bank,always just use the hole in the wall. But i will know better the next time. Looks like i'm just going to have to repair it out of my own pocket or sell for parts or as a whole. Quote Link to comment Share on other sites More sharing options...
supra steveo Posted December 10, 2007 Share Posted December 10, 2007 no fuckin way thats not right i would start looking for legal advice that uter bollox Quote Link to comment Share on other sites More sharing options...
dangerous brain Posted December 10, 2007 Share Posted December 10, 2007 Was all of the rest acknowledged? If so is it possible you put left out the dd form? As a gesture of goodwill is it possible to pay the premium outright now? Lets face it if you discovered this all today and hadn't had an accident they would happily accept the premium for the previous 4 months. Quote Link to comment Share on other sites More sharing options...
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