mikeyb10supra Posted August 11, 2005 Share Posted August 11, 2005 Does anyone use this, im just doing some training and its boring the hell out of me Link to comment Share on other sites More sharing options...
JustGav Posted August 11, 2005 Share Posted August 11, 2005 Yeah, used in the past when I designed helpdesk systems...also used in South Africa, where we put a remedy client downstairs in the local pizza place, was the most productive use of the software really *grin* Link to comment Share on other sites More sharing options...
Supragal Posted August 11, 2005 Share Posted August 11, 2005 Yup... every day. Joy Link to comment Share on other sites More sharing options...
mikeyb10supra Posted August 11, 2005 Author Share Posted August 11, 2005 You can give me hand with this questions if you like?? RIght here we go 17) The Assigned Requests table on the Remedy Support Console: a) Displays only Help Desk Cases. b) Displays all Help Desk Cases, Change Requests, and Change Tasks that are assigned to you or your group. c) Displays all Help Desk Cases, Change Requests, and Change Tasks, regardless of assignment. d) Does not display the status of the requests. 18) Each time you open and work on a case you must: a)Notify the requester. b) Set the status to pending. c) Update the requester record. d) Update the Work Log. Any Ideas mate Mikey Link to comment Share on other sites More sharing options...
Supragal Posted August 11, 2005 Share Posted August 11, 2005 Theres various different guises of it though, and it's customisable I believe. Link to comment Share on other sites More sharing options...
Supragal Posted August 11, 2005 Share Posted August 11, 2005 that would be company specific questions, not Remedy specific. 18's got to be c) and 17... hmmm. probably b) but that will depend on how the views are set up. Link to comment Share on other sites More sharing options...
STOX Posted August 11, 2005 Share Posted August 11, 2005 that would be company specific questions, not Remedy specific. 18's got to be c) and 17... hmmm. probably b) but that will depend on how the views are set up. I would have said 17 = (b) and 18 = (d).... Link to comment Share on other sites More sharing options...
SupraJames Posted August 11, 2005 Share Posted August 11, 2005 Have used various versions of Remedy, hated them all..!! Second question would gone for d, damn thing wont let you do anything with updating the work history..!! Link to comment Share on other sites More sharing options...
paul_y3k Posted August 11, 2005 Share Posted August 11, 2005 try using Siebel *shudder* Link to comment Share on other sites More sharing options...
Branners Posted August 11, 2005 Share Posted August 11, 2005 lol, Im a RAC (Remedy Approved Consultant) in V3 so I have been through all 7 courses and I have to say the biscuits and ping pong table in the old Bracknell site was top JB Link to comment Share on other sites More sharing options...
Supragal Posted August 12, 2005 Share Posted August 12, 2005 Sorry I mis-copied that. d is the one, obviously. Link to comment Share on other sites More sharing options...
carl0s Posted August 12, 2005 Share Posted August 12, 2005 that's interesting. Never heard of it. Can I get an in-house copy somewhere? Link to comment Share on other sites More sharing options...
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