Bit of a law question, can anyone give any advice or point me in the right direction?
A month or so before Xmas, I bought a PC from Dell. When it arrived, the flat-panel monitor had a broken pixel bang in the middle of the screen. I phoned them and told them I wanted a replacement. They said their policy was only to replace screens with 3-4 pixels broken
After around 9 calls ("an engineer/technical assistant will call you back tonight sir" & "please hold the line"...(cut off) ) I sorted out a new one, but they wanted the old one first. I laughed at that & said no way.
They delivered my new one a few weeks later (supposed to be 3-4 days) & instead of picking the old one up, they arranged for someone else to pick it up at a later date.
They phoned several times to arrange this & never showed (there's always someone in the house)
Several months later, I've still got it boxed up by the door waiting for someone to collect! I'm not wasting more money phoning them, & they haven't phoned me since just after Xmas.
So, what happens in regards to ownership & the right to dispose of as I like? I remember something in my Law class about it, but can't find it in my notes.
Also, is there a market for 17" flat panels with one pixel missing?
If not, I might just sell the one I'm using & use the one with the pixel gone (I was only being picky!)