ebay and paypal policies are ambiguous and without basis.
I recently sold a text book on there and followed their 'then' rules. Namely, not dispatching the item to the purchaser until the funds had cleared as the purchaser supplied an unconfirmed address.
The next day, the purchaser emailed me and said,"When are you sending the item?" I answered that the payment usually cleared in 3 days and would dispatch immediately.
I then got a number of emails from the person telling me to send now and that they are trustworthy. This only added to my concern. True to my word however, I sent the item as soon as the funds appeared in my bank account. This all being by the fourth working day since the item had ended.
I then received Negative feedback from the person saying that I took a week to dispatch and did not reply until questioned where the item was!!!!
Ebay say that even though I followed THEIR procedures, they would not take off the negative feedback as then it would be as though they were expressing an opinion!!!
A*@%holes!!!