Changing to sky tomorrow - had similiar problems with virgin but just be careful - I was going to leave them a few months back, immediately they offered me an all singing, all dancing deal almost half the price I was paying, then last month they banged the price back up & say that the deal they gave me was a 'seasonal promotion' that had ended. I was so p**sed off with them & the box resets, & random internet problems that I turned down all the new prices they were offering me. Hope you don't get any problems like mine mate - Richard Branson has made ntl worse if you ask me