MARTIN R Posted July 13, 2007 Share Posted July 13, 2007 6 hours later and still on hold and still my phone fault is not reported, I cant get Sky tv etc until this is sorted:( Why is it customer services is always option 50, option 20 etc Your call is important to us, like hell it is:( No wonder they dropped "its good to talk as a slogan", cant speak to anyone LOL Rant over:d Link to comment Share on other sites More sharing options...
Whitesupraboy2 Posted July 13, 2007 Share Posted July 13, 2007 easy just go through to new sales, then says opps got wrong department can you put me through too New sales are never on hold long. Link to comment Share on other sites More sharing options...
MARTIN R Posted July 13, 2007 Author Share Posted July 13, 2007 easy just go through to new sales, then says opps got wrong department can you put me through too New sales are never on hold long. tried that, and guess what - ON HOLD:rolleyes: Link to comment Share on other sites More sharing options...
Steviekid Posted July 13, 2007 Share Posted July 13, 2007 I had a BT Business line in my house for a while and the difference in the call centre was amazing. You got through instantly, the problem was sorted straight away and they even phoned me up later that day to see if everything was still working ok. It's really annoying how joe public don't receive the same treatment. Link to comment Share on other sites More sharing options...
Ian R Posted July 13, 2007 Share Posted July 13, 2007 its Good To Talk Link to comment Share on other sites More sharing options...
Angarak Posted July 13, 2007 Share Posted July 13, 2007 I used to work in a BT call centre whilst I was at uni (paid for the beer!). When you do eventually get through to someone, ask for their full name, and their managers name and contact number (they may not give you the manager info though). This basically put the 'sh*ts' up them and they're more likely to take your call seriously (by that I mean they're likely to put more effort into your query as they dont want their manager on their back...assuming you call their manager to complain). Before you end the call, ask the person to give you an 'issue number' that they should have created on your account to log your call and detail the conversation and action to be taken. This will give you something to reference should you have to call back. Lastly, don't raise your voice and dont be sarky or offensive during the call or else you may find yourself talking to a dial tone, or a foreign speaking operator (a trick I used to much delight). Some of the people working at BT call centres are temp staff (like myself at the time)...and they're not paid enough to take sh*t off customers all day long Good Luck Link to comment Share on other sites More sharing options...
JohnA Posted July 13, 2007 Share Posted July 13, 2007 I've also found that cancelling the direct debit from your bank suddenly makes them keen to talk to you. Not that NTL are much better though... Link to comment Share on other sites More sharing options...
Pete Posted July 13, 2007 Share Posted July 13, 2007 6 hours later and still on hold and still my phone fault is not reported, What's the fault? That it's constantly engaged? Link to comment Share on other sites More sharing options...
robin Posted July 13, 2007 Share Posted July 13, 2007 How did you speak to them if the line was faulty? Did you phone them on a seperate line or mobile? I had a bit of an odd one from my ISP once. Phoned them to report a fault. They said they would email me with the steps I needed to take to resolve the problem and was there anything else they could do for me. I asked them how I could get email without an internet connection. The foreign lady just said it will be in the email.... Link to comment Share on other sites More sharing options...
MARTIN R Posted July 13, 2007 Author Share Posted July 13, 2007 How did you speak to them if the line was faulty? Did you phone them on a seperate line or mobile? I had a bit of an odd one from my ISP once. Phoned them to report a fault. They said they would email me with the steps I needed to take to resolve the problem and was there anything else they could do for me. I asked them how I could get email without an internet connection. The foreign lady just said it will be in the email.... Mobile and from work, engineer is now booked Link to comment Share on other sites More sharing options...
Tom S Posted July 13, 2007 Share Posted July 13, 2007 easy tiger Link to comment Share on other sites More sharing options...
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