edd_t Posted March 28, 2006 Share Posted March 28, 2006 Am trying to sort out a users Laptop. When booting normally it gets to the Windows XP screen, then goes blank! The hard disk is still being accessed but nothing happens. I get the exact same thing when trying Last known good. When booting in safe mode it starts to load drivers, gets as far as a atisgkaf.sys driver then stalls and sits there. This is obiously a graphics driver. Anyone got any ideas? Am thinking i could rename that ati driver and see if the machine will boot aftwards... Link to comment Share on other sites More sharing options...
MaveriK Posted March 28, 2006 Share Posted March 28, 2006 Try either rolling back the graphics driver or removing and reinstalling it. Its not trying to display externally is it? Link to comment Share on other sites More sharing options...
edd_t Posted March 28, 2006 Author Share Posted March 28, 2006 cant do a roll back, i cant log into XP at all. looks like the guy has installed some MS updates that arnt compatible with his mobo, could even be SP2. and nope, its not going external either... Link to comment Share on other sites More sharing options...
Pete Posted March 28, 2006 Share Posted March 28, 2006 Try booting off Barts PE disc - you should at least be able to access the HDD and recover data via network then. Will also test the machine in a way. http://www.nu2.nu/pebuilder/ Link to comment Share on other sites More sharing options...
edd_t Posted March 28, 2006 Author Share Posted March 28, 2006 oh nice one i'll try that, cheers Pete... Link to comment Share on other sites More sharing options...
carl0s Posted March 28, 2006 Share Posted March 28, 2006 When booting in safe mode it starts to load drivers, gets as far as a atisgkaf.sys driver then stalls and sits there. This is obiously a graphics driver. Anyone got any ideas? Am thinking i could rename that ati driver and see if the machine will boot aftwards... Could be chipset related driver (ati rs4x0 integrated chipset) but.. I think you're right anyway. A quick google of atisgkaf returns people with the same problem as you! I would boot with some kind of MiniPE recovery disk as Pete says, like Barts disk or ERD Commander, and try various things such as replacing that file with a copy of vga.sys or deleting (renaming) the file or even better just removing the whole entry for that peice of hardware in hklm\system\[whatever control set.. check them all]\enum\pci If you don't have a miniPE disk, you can open the file \windows\system32\config\system in regedit from another XP machine. Just connect up the disk and open regedit, highlight HKLM, go to Load Hive and load the file system from that path, give it whatever name you like and make sure you unload it afterwards. Link to comment Share on other sites More sharing options...
edd_t Posted March 28, 2006 Author Share Posted March 28, 2006 cheers dude. grrr i hate problems like this! give me a server anyday! Link to comment Share on other sites More sharing options...
carl0s Posted March 28, 2006 Share Posted March 28, 2006 I hate shitty software problems. It seems that Sage are second only to Symantec.. and it's Act! 2006 here we're talking about, so it used to be Symantec anyway. I've just never ever seen anything so pathetic. Nearly every single problem on their knowledgebase says "there are many things which can cause this.. try.. then try ... then try.." FFS. They just don't know do they. grrr. Once again my hatred for ACT! and all things Symantec has been reassured by the 'simple' installation of a trial version for a customer. Link to comment Share on other sites More sharing options...
MaveriK Posted March 28, 2006 Share Posted March 28, 2006 cant you do the roll back/uninstall in safe mode (f8 at boot)? Link to comment Share on other sites More sharing options...
edd_t Posted March 28, 2006 Author Share Posted March 28, 2006 cant you do the roll back/uninstall in safe mode (f8 at boot)? it wont boot into safemode thats the problem Link to comment Share on other sites More sharing options...
carl0s Posted March 28, 2006 Share Posted March 28, 2006 cant you do the roll back/uninstall in safe mode (f8 at boot)? doesn't look that way... When booting in safe mode it starts to load drivers, gets as far as a atisgkaf.sys driver then stalls and sits there Link to comment Share on other sites More sharing options...
edd_t Posted March 28, 2006 Author Share Posted March 28, 2006 Link to comment Share on other sites More sharing options...
MaveriK Posted March 28, 2006 Share Posted March 28, 2006 Ahh, reading, a tricky business! Link to comment Share on other sites More sharing options...
edd_t Posted March 30, 2006 Author Share Posted March 30, 2006 Try booting off Barts PE disc - you should at least be able to access the HDD and recover data via network then. Will also test the machine in a way. http://www.nu2.nu/pebuilder/ Just wanted to say brilliant, that has really saved our bacon. Cheers Pete Link to comment Share on other sites More sharing options...
Pete Posted March 30, 2006 Share Posted March 30, 2006 Just wanted to say brilliant, that has really saved our bacon. Cheers Pete Good. I have an arsenal of such tools Link to comment Share on other sites More sharing options...
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