rider Posted November 15, 2017 Share Posted November 15, 2017 I have all my PCs set to do auto updates from Microsoft and fell foul of a 'known' problem with an update incompatibility with Office or office Professional software that predates 2013. The update centres on the Office online 365 and kills all MS Outlook email data including accounts and emails. I lost years of email archive as its not recoverable. You cannot simply uninstall and reinstall the software. The only way to restore Outlook under Office Professional is to reformat the PC to factory fresh and reload all your software from there. There is one way around it for anyone who hasn't had the 'enhanced experience' packages installed and that is to uninstall Microsoft 365 Office from the PC before these 'enhancement' hit your PC. MS is working on a resolution but its too late for me and from comments online, for many others as well. Be warned, it will fuck up your day. Quote Link to comment Share on other sites More sharing options...
Annabella Posted November 15, 2017 Share Posted November 15, 2017 Woah nasty, have you not got a backup of your .pst and .ost? So what your saying is you cannot go into Outlook 2010 for example and import the backed up pst file? Quote Link to comment Share on other sites More sharing options...
rider Posted November 15, 2017 Author Share Posted November 15, 2017 No pst backup. Its no great operational loss other than its best to keep 6 years archive on everything including employee and customer communication in case anyone queries anything. Quote Link to comment Share on other sites More sharing options...
Annabella Posted November 15, 2017 Share Posted November 15, 2017 Bet you have a pst backup now! Not sure what goes through the geeks at MS heads sometimes, they don't do enough testing or what if's. Quote Link to comment Share on other sites More sharing options...
Digsy Posted November 15, 2017 Share Posted November 15, 2017 Out of interest what vintage is your Outlook? I am still running Outlook 2003 under Windows 7 and I also still apply the monthly updates but I apply them manually. Not had any issues with older MS software failing as yet. FWIW I don't keep any e-mails in the inbox. I archive everything off to various PST's as soon as I have read or sent them. Quote Link to comment Share on other sites More sharing options...
rider Posted November 15, 2017 Author Share Posted November 15, 2017 Bet you have a pst backup now! Not sure what goes through the geeks at MS heads sometimes, they don't do enough testing or what if's. There isn't much to back up Out of interest what vintage is your Outlook? I am still running Outlook 2003 under Windows 7 and I also still apply the monthly updates but I apply them manually. Not had any issues with older MS software failing as yet. FWIW I don't keep any e-mails in the inbox. I archive everything off to various PST's as soon as I have read or sent them. I'm using Office Professional 2007 but you are safe under Windows 7. Its all part of their Windows 10 enhancements to get everyone using Edge, Cortana and Office 365. Its probably a deliberate ploy to disable MS Office on CD Software to push more people to their subscription Office 365 online offering. Quote Link to comment Share on other sites More sharing options...
creative Posted November 17, 2017 Share Posted November 17, 2017 im currently having issues with 16 computers and outlook 2016. All of them are having imap sync issues and I cant replicate it at all... our web/email server guys are also scratching their heads at this one! The latest attempt is to turn off gfx acceleration.... like seriously MS... why does outlook even need that! lol Quote Link to comment Share on other sites More sharing options...
rider Posted November 17, 2017 Author Share Posted November 17, 2017 im currently having issues with 16 computers and outlook 2016. All of them are having imap sync issues and I cant replicate it at all... our web/email server guys are also scratching their heads at this one! The latest attempt is to turn off gfx acceleration.... like seriously MS... why does outlook even need that! lol I couldn't find any way around it though I tried and researched and tried again. Make sure your server guys get to uninstall MS 365 off any machine not yet affected before they do the update then they wont be affected. On the 16 its probably going to be a recovery to factory fresh or credit card subscription to MS 365 if you want to continue with Outlook as the email client of choice. Alternatively, just go a different email client. The email record is lost unless there is a backup pst file to revert to. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.