Safely Insured

Many thanks for your kind feedback and please remeber you can contact us via the PM facility if you have any queries.

Great to hear and thank you for being one of many who insure with us but one of very few who leave feedback for us. It is appreciated.

Hi Richard, it is not something we offer currently, in our experience you are better off with a dedicated track day insurer rather than a bold-on against your road risk policy.. you should get a better level of cover, we are happy to recommend http://www.moris.co.uk, a lot of our customers use them. Thanks Ollie Sky Insurance

Hi, I've just PM'd you, unfortunately we are unable to help. Thanks

I think there has been a break down in communication here. I have replied to your PMs, I can only assume you are expecting me to provide a quoation based on the PM which only included very basic details and you are after a quote on a car you haven't bought yet and are not looking at buying for a few months. I think the breakdown in communication is, you are waiting for me to PM you a quote, I thought you were asking if we would be able to provide a quote for you, which I have already said yes we are willing to have a look at it. To clarify, I cannot quote by PM and if you are looking to go through a quotation we will need to speak to you on the phone to go through the details, in full Thanks

Thanks also for the feedback, it is nice some customers/former customers/members have come out of the woodwork to address the balance of this thread. I do hope that people posting the negative feedback to take note of the fact we do receive praise at times as well. Out of the feedback given by the OP, what you say here is the main part we are also disappointed by, we will be looking into and dealing with this. We realise that we cannot retain every renewal but our renewal retention rate is incredibly high for a company in our business sector and we do like to see anyone leaving us.

Hi Roger, I believe Jae has answered your first query: and I have answered the rest. Thanks Ollie

No Probs

Our criteria will vary on the risk presented, variables usually being age, vehicle experience, postcode, driving history. If you PM I will be able to give you a more specific answer

Ah yes, and a customer of the fairer sex, how could I forget! We'd look at each case on it's own merit but usually for a Supra we would want to see genuine NCB. Feel free to PM me your details (surname, postcode) and contact number. Thanks Ollie

I recognise your username actually so it must have been me you spoke to, I cannot recall which club it was from though. Thanks for your feedback as well, it is appreciated. Just touching quickly on what you say, as a broker, when insuring a RWD turbo car, we usually look for experience of a similar car, it may well be that our underwriters would not except the experience of the FWD mini as being relavent enough, despite the power output. It is always worth trying us again though.

Thanks for this, I know this is going to sound perhaps boastful but you are one of a large number of happy Mkiv Supra OC customers who are happy with our service and have been on board for sometime. Not everyone posts positive feedback for us though, which we can understand.

^ Thanks Jae for posting this, I asked Jae to do this. The future classic/cherished scheme Jae mentions was something we were keeping under our hat until finalised, we are genuinely excited about it but wanted to announce it offically across the network of car clubs it will apply for. Thanks Ollie

I think much of the negative stuff I see posted on here about renewal prices isn't so much the fact that our rate has increased but other companies have come in much cheaper than the previous year rate. I think the main reason for this is, due to your vehicles age they are moving into the classic, cherished, future classic type policy. And away from the performance vehicle polices. So its more the fact that some of you guys are qualifying for a type of policy that wasn’t previously available to you, rather than Sky trying to rip anyone off. I was the person who wrote the original insurance scheme for the club and it suited the needs of the members at the time, but that was 6 years ago. With this in mind I am already working on a cherished car rate for you, which will be available very soon. Although these policies have a much stricter acceptance criterion they are certainly a lot less expensive. Hope this explains things a little Jae Underwriting Manager

To be fair imi, we are not looking for an apology, we just want to resolve Roger's query.

No problem, feel free to PM your contact details when you are ready.

Hi again, tracking back a little, I do apologise you did not receive a call back on that same day, unfortunately our renewals manager left early through sickness and left David in the office on his own. Looking at his phone log he tried to call you on the 3rd (day after) and then sent a letter to you on the 5th and called again on the 9th before you spoke to us on the 11th. We are also as disappointed as you are that the member of staff you spoke to on the 11th did not more of an effort to retain your business.

Happy to look at respond to anything but just needed to see the thread first, and look into the feedback. Thanks Ollie

Strong words there Imi, but again there are two sides to that story, I'd encourage you to post the PM's I sent you onto the forum and allow people to draw their own conclusion. Suffice to say, I think it would ring alarm bells with most people if they took at an agreed value polcy with us one year, went through the application process but didn't for the following years.. would one not duduce that something was missing? An agreed value application is a yearly process, it doesn't just continue each year. A car condition and value can change a lot over a year, let alone over a few years.

Hi, apologies you feel like that but I quite strongly feel you have got the wrong end of the stick. I've PM'd you: Hi Roger, for me to post that call on the forum, which I am happy to so, I would need an email from you confirming permission to do so. Please email me, my email addres is [email protected] Thanks Ollie Sky Insurance I'll have to look into this further before I reply. I only listened to the phonecall.

This is a real shame and I hope you are not serious.. sure, we have some area restrictions, in the case of Purity14 I assume he lives in an 'L' Liverpool postcode which unfortunately is excluded from our car club scheme. We insure Supras in high volumes in many postcodes north of the Watford gap!

To be honest Charlotte, that is a fair point, I would usually but didn't in this case. I was in a little bit of a rush this morning when I PM'd Roger. Ollie

Ok, as far as I can see, the crux of Roger's (DodgyRog's) complaint is the attitude that was given to him in this one phone call mentioned. I will deal with other issues raised in this thread in due course. I have listened to the call now, the call in question. The call was made within 5 minutes of receiving the email from Roger requesting the call back. The call is handled by our renewals administrator David. Now first of all, I need to say this, David is one if the most amicable and friendly people you can meet, he comes to work with a smile, he does a difficult job and leaves the office each day with a smile, really genuine nice guy. The call I have listened to is the one you mention, you say that you are busy and can we call back, David says yes and you say "thanks bud". There is absolutely no atttitude given by David at any point, the phone call is entirely amicable. I am even happy to post the conversation on to the forum, but I will need Roger's written permission for this. There are two sides to every strory, as a company working in the one of the most hated industries in the UK it is very easy for someone to post negative feedback and then all of a sudden people jump on the bandwagon. Ollie Sky Insurance

I can only deal with one issue at at a time, if any member needs to me look into something I am just at the end of a PM.

Hi, yes, I always PM to look into an issue before responding.. without meaning to be rude (although I am sure it may be construed as so) please allow us the opportunity to look into feedback before requesting an apology,. there are two sides to every story. Thank you Ollie Schemes Liaison Manager Sky Insurance