Dave - crap situation (tax is a ba$%rd) - been caught out like that myself before (my own fault for not reading the small print). My girlfriend is an estate agent & has been for a few years. I see what she goes through day to day & wouldn't want her job for all the money in the world. She is one of the 'good' apples as she works for a company who pride themselves on honesty (even if it means losing business). She can back up what Steve's work colleague is saying, but it is like anything else, most of us don't think that the money we pay is worth it for the service we receive. Estate agents do have the worst reputation, and most will not deserve the high fees they demand - but there are ways to ensure you're not getting done over:
1. Read all contracts & paperwork thoroughly, many agents will tie you into long contracts with high fees - & check for hidden costs (most can be negotiated, especially in today's market)
2. Look for agents who display membership to NAEA (national association of estate agents) & other professional bodies as they are governed & can be heavily fined for misconduct.
3. Check them out before using them or go on recommendation - most do a similiar job, but after you've sold you'll be thankful you've gone with one of the better agents.
4. Demand good photography & ensure you're asking price is at the right level (a good agent will use comparables) - you wouldn't expect to sell a car with one rubbish photograph, one mumbled sentance & at completely the wrong price.