LCD TV dead/stuck pixel problem

[Steviekid]

I bought this and it came today but when I turned it on there's a stuck pixel in the middle of the screen (I think it's stuck rather than dead as it looks a sort of dark green colour and there's an orange halo around it). Can I send this back? There's a bit in their terms and conditions about dead pixels being "acceptable" but it really spoils the TV. I phoned them but the incredibly unhelpful lassie on the phone didn't really know what I was talking about. I don't want to pay to have it returned if they're just going to send it straight back to me.

[Steviekid]

To make matters even more annoying, the wall bracket that I got that's listed as fitting 28" to 37" TV's is too small for it.

[Dave17]

Companies tend not to take returns on screens with something less than 5 stuck pixels, you can try the massage technique to get it to work. Have it switched on and gently press the screen and move your finger around on top of it, not too hard. Another way to try and get it working is to flash alot of colours very fast through the screen, if you search there are programs on the net made for this, just got to find a way of inputting them on to your tv.

 

Unfortunately dead pixels arent seen as defects as they are an inherent part of the manufacturing process of lcd screens.

 

http://en.wikipedia.org/wiki/Dead_pixel

[Pixelfill]

some manufacturers do however accept that a dead pixel in the middle of the screen is unacceptable.

 

Mike

[JustGav]

Yup, sadly there is actually an allowable level of dead pixels on an LCD before they have to swap it out... This is the primary reason I insist they unpack and plug a screen/monitor in before I pay for it..If they aren't willing to do it, I take my business elsewhere.

[Steviekid]

I should be able to send it back under the distance selling regulations though and say I've just changed my mind? The woman I spoke to on the phone didn't take any of my details.

[JustGav]

I should be able to send it back under the distance selling regulations though and say I've just changed my mind? The woman I spoke to on the phone didn't take any of my details.

 

Worth a go, really...

 

I can sort of understand their logic that a certain amount is allowable, but from a consumer point of view, you are handing over hard earned money and well you don't want a sticky pixel.

[Whitesupraboy2]

I once had a stuck pixel and used the flashing of a lot of clours on the screen and it got the pixel unstuck

[Steviekid]

I once had a stuck pixel and used the flashing of a lot of clours on the screen and it got the pixel unstuck

 

I've just tried a programme that does that. And tapping it etc and it's still there.

[ivan]

I think most vendors would accept that a stuck or dead pixel in the screen centre is a good enough reason for a refund.

[DamanC]

Send it back. Buy another.

 

EB RMA Procedure is actually alright now.

[Ian R]

My sony instruction manual said that dead pixels is normal by luck I have none on mine

[osso]

I thought under the distance selling act you had a 7 days cancelation period? I am sure you should be able to return the LCD if you're unhappy with it.

[osso]

this is from ebuyer's terms and conditions

 

If you change your mind

 

If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received at ebuyer.com, we'll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.(The Distance Selling Regulations do not apply to @work customers or our Business customers)

[bluecoup]

how long before this becomes acceptable on other items ?

socks with a hole in

food with bites out of it

cars with only 3 wheels

disgusting how can it be acceptable to expect a lcd to have dead pixels

[JamesG]

how long before this becomes acceptable on other items ?

socks with a hole in

food with bites out of it

cars with only 3 wheels

disgusting how can it be acceptable to expect a lcd to have dead pixels

 

A certain percentage of the LCD panels made will have dead pixels. It's just a trade-off between quality and price. Most people wouldn't be willing to spend a lot more to get a guaranteed dead pixel free panel.

 

Although not so relevant to consumer TVs, there are rating for panels that classify the max number of dead/stuck pixels allowed. So you can spend more to get a better quality panel - such as for medical use.

[RedM]

Sheesh! If you people will go buying LCD sets.....

[Keith C]

The sale of goods act has this to say: (Taken from the DTI website here)

 

Subject: Sale of Goods Act, Faulty Goods.

 

Relevant or Related Legislation: Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

 

Key Facts:

 

• Wherever goods are bought they must "conform to contract". This means they must be as described, fit for purpose and of satisfactory quality (i.e. not inherently faulty at the time of sale).

 

• Goods are of satisfactory quality if they reach the standard that a reasonable person would regard as satisfactory, taking into account the price and any description.

 

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

 

• It is the seller, not the manufacturer, who is responsible if goods do not conform to contract.

 

• If goods do not conform to contract at the time of sale, purchasers can request their money back "within a reasonable time". (This is not defined and will depend on circumstances)

 

• For up to six years after purchase (five years from discovery in Scotland) purchasers can demand damages (which a court would equate to the cost of a repair or replacement).

 

• A purchaser who is a consumer, i.e. is not buying in the course of a business, can alternatively request a repair or replacement.

 

• If repair and replacement are not possible or too costly, then the consumer can seek a partial refund, if they have had some benefit from the good, or a full refund if the fault/s have meant they have enjoyed no benefit

 

• In general, the onus is on all purchasers to prove the goods did not conform to contract (e.g. was inherently faulty) and should have reasonably lasted until this point in time (i.e. perishable goods do not last for six years).

 

• If a consumer chooses to request a repair or replacement, then for the first six months after purchase it will be for the retailer to prove the goods did conform to contract (e.g. were not inherently faulty)

 

• After six months and until the end of the six years, it is for the consumer to prove the lack of conformity.

 

This is the bit that will interest you the most:

 

• Aspects of quality include fitness for purpose, freedom from minor defects, appearance and finish, durability and safety.

 

Dead pixel = minor defect.

[Steviekid]

I'm sending this back as "Item not needed". The guy on the phone that I got this time seemed perfectly happy with this so should get a refund ok.