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The mkiv Supra Owners Club

Anyone using BT internet? Had any problems?


Blackie

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I am fed up with aol kicking me off every ten mins, not conecting for days at a time and having to wait for ages to talk to there advisers, My misses was on the phone a total of seven hours. So i'm switching to BT on monday. I was wondering if many of you lot use them and have you had any problems?

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Guest sl4444

Got bt home hub jobby used it for about 12months and its ace we run a laptop wirlessly and the main pc on a lan connection from it and it is supper fast and has not once! touch wood! kicked me off:p

 

The home hub internet phone is poo though so crackly its not worth using;)

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Guest sl4444

Yeah that is what bt said about my laptop:p

Guess i must be lucky then i aint had any probs at all its running 6meg download speed,

 

Know what you mean about overpriced though but hey ho at least it works as its suposed to :D

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Got bt home hub jobby used it for about 12months and its ace we run a laptop wirlessly and the main pc on a lan connection from it and it is supper fast and has not once! touch wood! kicked me off:p

 

The home hub internet phone is poo though so crackly its not worth using;)

 

I have been pming a mate on here and have decided to give it a trail but may go with adifferent provider. When it turns up seth you can come and set it up for me, There will be Kitkats ;)

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i just got the bt package and it came with the hub, phone and a free bt vision box. never used the phone because its always stuck to the side of my kids head and the vision box is still in its box! no trouble with the internet though

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"Give it a trail" lol, I've used 'em for a few years and nothing has got through. That maybe down to McAfee too. I'm not sure.

End of day, a programmer turned to me and said he uses nothing, just backs up every couple of weeks.

You takes yer choice.:)

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I started recommending BT to business customers a while ago. They have some annoying anti spam policies (mail relay whitelist where they check on WHOIS and compare postal addresses), extra cost for static IP etc, but they seem to be OK, not too over subscribed (i.e. it's fast enough), the customer support on the business side is good enough if you know what the problem is yourself and are able to explain things. They're good enough if you don't, but the problem I had with Demon was when they transferred their support to India or wherever, they were useless in the former situation, somewhat condescending and almost totally unable to escalate matters to real technical people, much like I encountered with Wanadoo (not my own, on behalf of customers), hence why I'm quite happy with BT's business broadband stuff. I think though that the residential support might be India based? Not sure. I use the 0845 600 7020 when I need to call them.

 

I'm with Be personally and have a few customers who I've directed that way as well, maybe more from now on. I worry they'll be oversubscribed soon with their unacceptably low prices and O2 also offering out Be's network at even lower prices. Their support has been fabulous with me during some slightly weird phoneline/number circumstances on my behalf. Very good to deal with.

 

Oh and Be's multi-static-IP stuff isn't ideal. They bridge your router with their network and allocate you a few IP's on their subnet, rather than giving you your own little subnet. So you can't for example have a nice router firewalling the static IPs nicely unless you do something like 1-1 NAT for each IP and use a private IP address on your machines that would otherwise have had the public but firewalled IPs.

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