Hmm. But when she took out her current insurance, she stated that she only had 1yrs no claims, because the year before that, she was taking out insurance after the last insurance company went bump and she figured that meant she had 0yrs no claims. That does make sense but you might have to read it slowly.
Do insurers automatically know about previous insurance history?
If you didn't shop around for insurance every year, I can see what you're saying, but if you're jumping ship to a new company, they're not going to have that information are they?