Is toyota taking the Pi*s

What is an expectable time for Toyota to diagnose a problem with my supe. Its does not start as the engine floods (overfilling). They have had it for 4 working days and are charging me approx £70 per hours labour to work out why it’s over fuelling. That works out at £2240 at the moment. What a joke!!!!!

As you have probably guesses I am not very happy with this. What should I do?

What is my position with holding payment as they obviously don’t have the expertise

to sort the problem out.

Please help me out as it stressing me out

Thanks

Sounds to me like they don't know what they're doing.

Surely they must come to some agreement with you on where this gets silly. You could have hired your own technician for a month on that price!!

Surely they won't be charging you £2240 .

Even though they've had it for 4 days they cannot be working on it full time!

They should have the expertise and experience to find the fault fairly quickly, they might just be waiting for some parts to come in.

hi- The service manager says his guys have been on it all day. dont know what the problem is- so no waiting on any parts.

Just trying to find out why its overfuelling

Ive just complained to headoffice!!

I'm not sure where they get 70 quid an hour from either. That's ridiculous.

How do you know it's flooding?

Have the coil packs been checked?

Is there a spark?

If it's over fueling - do you have a piggyback fuel computer?

Have they changed the Fuel Pressure Regulator?

have they checked the O2 sensor?

Are there any fault codes?

They should be able to answer the first 2 and last 3 if they've been working on it solidly....

I'm not sure where they get 70 quid an hour from either. That's ridiculous.

Seems to be a standard rate.

£62.00 per hour +VAT at my nearest dealer, or £50 per hour +VAT if the car is more than 10 years old.

I took mine to the Toyota dealer in Hull a few months back as she was not running smoothly / misfiring etc. They charged me £70 by the hour too. But I rang them after they had had it one hour to see how things were looking. They said they couldn't find the problem and it too could take days. I said no thanks give me the keys back! They charged me for one hour (£70) and suggested it could be the clutch or gearbox.

Posted me problem on the forum and took it to a Specialist and they sorted it within 2 hours no problem. Was 2 x coilpacks failing.

My opinion of Toyota dealers for the Supra is very bad, they simply suck eggs and have probably never even seen one before. They didn't even know it used special ATF and other bits and bobs.

Get your car out IMO with as small as a bill as possible and dont take it to Toyota dealers.

Good luck!

Hornet

How do you know it's flooding? they told me

Have the coil packs been checked? Yes- OK

Is there a spark? Yes checked

If it's over fueling - do you have a piggyback fuel computer? No stock ECU

Have they changed the Fuel Pressure Regulator? going to find out

have they checked the O2 sensor? Yep- OK

Are there any fault codes? I checked these- None-

I am defiantly not paying that amount-

Do they have the right to keep my car until I pay?

If they sort it ill, pay 2 hours labour + parts However If they don’t Ill pay them an hours labour as that’s what the service manager had told me it should take to diagnose the problem.

Anyone in the London area who could help me out with getting the car back to good health.

£76 + Vat is the local rate here.

You want to talk with the Service Manager and see what their view is on this, on the car AND the price. If they have still not found what the fault is then you want to take your car to someone like Chris Wilson, it's a long drive for you but, you will not be sorry. As for paying....you will have to pay for their time but, did you not ask after the first 24hrs what the score was ?

I would definately ring them and see what the score is, I wouldn't pay for more than 2 hours labour without seriously giving them what for!

Agree with ^^^ Chris Wilson knows his stuff!

I wouldn't pay for more than 2 hours labour either, and I would never take it to Toyota again.

I've got nothing against them or there mechanics but £70 an hour is ridiculous for starters. Then there's the fact they don't really know Supra's. I asked one of the mechanics at my local Toyota if they get many Supra's in they said one or two a year! Of course some Toyota dealers will have a Supra expert working and amazing staff but not all of them.

I would start by asking questions in the technical section on this site to get an idea of what the problem could be. Then take it to someone like Dude or even a local garage with the background knowledge gained from this site.

Good luck with it anyway I cant see them even daring to charge you £2000 to diagnose your car.

Hi peter- just replying to your quote

'''As for paying....you will have to pay for their time but, did you not ask after the first 24hrs what the score was ?'''

I gave them clear instructions to call me if they didn't find what the problem was after 1-2hours

I said they must check with me before they go on and continue to search for the problem which they have not done.

I called today and asked about the car- they said they would call me back in 15m

which they didn't do. I tried calling back- no answer etc etc.

Can't get there too because of work at mo.

I am assuming that they have continues their search for the problem without discussing with me the time they have spent on it. This would = about £2300

I am defiantly going to refuse to pay the full amount as this is outrageous.

I have also reported this to headoffice who assured me that they would contact Toyota

Q Can they legally keep my car until I pay?

I'm not sure where they get 70 quid an hour from either. That's ridiculous.

Renault are £100 an hour !!!!

Dude

Dont forget that the UK Supras were supplied through the Lexus dealerships, so most Toyota staff will never have been trained on them. I use the local Toyota place for servicing (Oil, filters, greasing the door hinges etc) as it keeps the FTSH neat and tidy, but anything trickier than that, I do myself or take it to a specialist. A lot of dealerships wont touch modified cars either.

Renault are £100 an hour !!!!

Didn't the Sunday Times do a piece recently on the most expensive hourly rate for servicing? Was £150 an hour at one of the BMW places in London!

Toyota dealers can be a bl**dy rip off.

I was quoted £550 for a full service and a cam belt change.

When i came to collect it the bill was £900

There main argument was that the Radiator had to be drained and removed to get at the crank bolt and this was not normal. I later found out that it is normal to do this...They had gone bust by that time so couldnt do anything about it. Never been back to a toyota dealer since.

Paul

Jesus some of that hourly rates are SCARY !!!!

Toyota here are £55 an hour last time i checked, but that was when i had my last Supra, and it took them 4 hours to diagnose a faulty ABS Sensor !

Saying that their parts dept is very very good, just let down by the fact that most of them know f*ck all about Supras but pretend they do. They like to get one into the workshop though and all stand round it and go "ooooooh" "aaaahhhh" " tiddddeeeeeeeeeee"

Bunch of bellsniffs lol

I’ve just called watchdog and they were very very interested in what I had to say. The researcher will be calling Toyota head office tomorrow presenting my case.

I’ll keep you informed!

Have they given you a bill for the job yet?

Toyota round here are £79 an hour!

I wouldn't mind but they are just 'Fitters' IMHO, they take something off, fit a new one, and see if that fixes it all at your expense!

They get bonuses for this, the garage makes money on the labour and parts and they couldn't give a sh*t if you come back or not because they have plenty of Yaris oil changes lined up anyway.

Just look at the tooling they have, large Snap On tool boxes with all the stickers, full of basic service tools but bugger all else in the way of fixing things.

The only tools they require are a good set of spanners to remove and re-fit the new bit.

My dealer doesn't even have lengths of fuel pipe and clips of any sort on the shelf, they had to send the old boy down the road to get some or order pre-cut lengths from Toyota.

Anyway, hope you stick to your guns and don't let them rip you off.

Paul

You would think that Toyota would insist that there dealers have at least one mechanic with his lights switched on or provide training for such cars. Even if it's just one person per dealer it wouldn't be too bad.

But as it is now, THEY S*CK!

I used to have a Celica 2001 T-Sport as a run about and when it's ABS sensor went it took them 15 mins to source the problem and 2 hours to fix it. Although this was under warranty of course. Makes me wonder what would have happended if it wasn't under warranty.

I gave them clear instructions to call me if they didn't find what the problem was after 1-2hours

 

I said they must check with me before they go on and continue to search for the problem which they have not done.

I think this is very clear so, they can not charge you ££££'s Do you remember which person you said this too at the desk ?

(It would have been even better if you would have got the service desk to put these instrucitons on the order form that you signed when leaving the car)

Right- Had a call from Toyota today. Good news.

A watchdog researcher had spoken to the manager and addressed my concerns

Toyota are now charging me 2 hours labour which is what i agreed to and an o2 sensor price as they think this is what is causing the over fuelling. Not the £2300 price from before. I can't believe they tried it on!

Great News

I wonder how much sugar thay put in your petrol before you pick it up