cookci Posted February 20, 2007 Share Posted February 20, 2007 hello, was wondering if anyone was upto scratch with current trading standards legislations? My Girlfriend bought me a phone (lg chocolate) for christmas (purchased 20/11/2006). Ive been having trouble with it, it doesnt get signal in my house at all however my old nokia 6230 gets full signal (with the same sim card). So i took it back carphonewarehouse on the 19/1/07 and they sent it away for repair... i got it back a month late (20/02/07). Its still exactly the same though. Carphone warehouse macclesfield have said they will swap the phone for another lg chocolate if not repaired succesfully. Anyone know where i stand? we want our money back so we can buy a sony but they refuse! please help christian Link to comment Share on other sites More sharing options...
MARTIN R Posted February 21, 2007 Share Posted February 21, 2007 A repair can be offered and the phone can be exchanged if not fixed.( dont agree, but it is the same where I work) If a fault can be confirmed then a refund can be asked for, although it will be a real challenge to get it. Link to comment Share on other sites More sharing options...
Vicky Posted February 21, 2007 Share Posted February 21, 2007 You probably got a 14 day refund policy to return it from day of purchase if you wasnt happy. Link to comment Share on other sites More sharing options...
cookci Posted February 24, 2007 Author Share Posted February 24, 2007 moral of the story is... dont shop at carphonewarehouse! aweful customer service Link to comment Share on other sites More sharing options...
cookci Posted February 24, 2007 Author Share Posted February 24, 2007 cant be bothered trying to get it sorted anymore as the shop is a waste of space Link to comment Share on other sites More sharing options...
Havard Posted February 24, 2007 Share Posted February 24, 2007 cant be bothered trying to get it sorted anymore as the shop is a waste of space I would imagine that is their plan!! Throw enough sh!t about and the customers will give up after a few attempts.!! H. Link to comment Share on other sites More sharing options...
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