peter richards Posted August 5, 2010 Share Posted August 5, 2010 hi guys trying to help my father here , hes on 02 but each time he turns on his phone it says insert sim card , which is already in , hes on pay as you go and has credit . any help appreciated , or maybe a number i can phone and ask for him thanks peter Link to comment Share on other sites More sharing options...
grahamc Posted August 5, 2010 Share Posted August 5, 2010 what phone is it? is the phone "locked" to another provider? Link to comment Share on other sites More sharing options...
peter richards Posted August 5, 2010 Author Share Posted August 5, 2010 its an old nokia i used to have ages ago , but hes had it a while now , but only in the last few days it asks for the sim to be inserted when he turns it on , so he cant get to CS as it wont activate, so i thought id try for him Link to comment Share on other sites More sharing options...
heartworm Posted August 5, 2010 Share Posted August 5, 2010 Has he used it recently? My Grans phone had issues when she didn't make a call for 30 days. Link to comment Share on other sites More sharing options...
peter richards Posted August 5, 2010 Author Share Posted August 5, 2010 he doesnt use it a lot , i gave it to him just incase he broke down or something , so when he goes out he turns it on at least if i need to speak to him i can , so maybe its because hes not made any calls with it . so now i need the CS number to see if i can talk to someone about it for him Link to comment Share on other sites More sharing options...
heartworm Posted August 5, 2010 Share Posted August 5, 2010 I don't have the number, but they will do something about it. Tried the o2 website? Link to comment Share on other sites More sharing options...
ScottC Posted August 5, 2010 Share Posted August 5, 2010 If the sim had been blocked/canceled, wouldn't it say 'inactive sim'? Sounds to me the phone is not reading the sim. Have you tried removing it and giving it a clean? Link to comment Share on other sites More sharing options...
peter richards Posted August 5, 2010 Author Share Posted August 5, 2010 yes i looked there before i posted here , couldnt find a number . he went to a carphone warehouse yesterday and asked but they couldnt help him which i found odd Link to comment Share on other sites More sharing options...
peter richards Posted August 5, 2010 Author Share Posted August 5, 2010 If the sim had been blocked/canceled, would it not say 'inactive sim'? Sounds to me the phone is not reading the sim. Have you tried removing it and giving it a clean?will do next time i go to see him , but i didnt think the sim had got dirty as its the old nokia type that you can drop into water so its sealed quite good . but ill have a look next time if i cant sort it from here Link to comment Share on other sites More sharing options...
Purity14 Posted August 5, 2010 Share Posted August 5, 2010 I had a phone that just packed in one day with that exact same issue. The sim would work in another phone fine, perhaps that is something you could test for him. Link to comment Share on other sites More sharing options...
peter richards Posted August 5, 2010 Author Share Posted August 5, 2010 maybe, it is an old phone , i have another so will take it and try it . thanks for all the replies Link to comment Share on other sites More sharing options...
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