keancy Posted April 21, 2009 Share Posted April 21, 2009 I am after some advise/help please from someone with Broadband/phone-line knowledge or perhaps even someone that works for BT please. We are moving House at the end of June to a property that is brand new so there is a phone-line connected up to the House but not connected into the House. So I understand we will be charged a connection fee of £122.50 which is steep but ok. We are taking our current number as we only moving about a mile up the road and here is the issue I have. I have Broadband on this existing line and want to keep my provider (for now) so I rung my provider and asked them what I would have to do when I move, as I assumed when the line is moved the Broadband would automatically be on the existing number but apparently not so then need to switch it over and for the privilege they will charge me £38. Isn't BT going to have to go the the exchange to switch the line across and in which case couldn't they do the Broadband module at the same time anyways?? How confusing, I would appreciate some advise on this one please. Link to comment Share on other sites More sharing options...
Scott Posted April 21, 2009 Share Posted April 21, 2009 I am after some advise/help please from someone with Broadband/phone-line knowledge or perhaps even someone that works for BT please. We are moving House at the end of June to a property that is brand new so there is a phone-line connected up to the House but not connected into the House. So I understand we will be charged a connection fee of £122.50 which is steep but ok. We are taking our current number as we only moving about a mile up the road and here is the issue I have. I have Broadband on this existing line and want to keep my provider (for now) so I rung my provider and asked them what I would have to do when I move, as I assumed when the line is moved the Broadband would automatically be on the existing number but apparently not so then need to switch it over and for the privilege they will charge me £38. Isn't BT going to have to go the the exchange to switch the line across and in which case couldn't they do the Broadband module at the same time anyways?? How confusing, I would appreciate some advise on this one please. I don't KNOW the answer but your theory is pretty solid in my understanding. Your IP address will be most likely tied to your modem, if your connecting from the same exchange then i can't see how your broadband would be affected. My advice would be to try it out, if it doesn't work you lose out on your broadband for a day. If it does work you save yourself the £38 charge. Link to comment Share on other sites More sharing options...
caseys Posted April 21, 2009 Share Posted April 21, 2009 I would have thought IP address is dynamically assigned every time your router renews it's DHCP lease? As normally you pay a premium to have a static IP address. I guess your £38 charge is due to LLU - i.e Your ISP has a connection onto the cable in the exchange. As the exchange is being changed... your ISP has to change it too. Or BT does on their behalf...? Sorry, this is just my thinking here... I'm no ADSL expert. Local loop unbundling (LLU or LLUB) is the regulatory process of allowing multiple telecommunications operators to use connections from the telephone exchange's central office to the customer's premises. The physical wire connection between customer and company is known as a "local loop," and it is owned by the incumbent local exchange carrier (also referred to as the "ILEC," "local exchange," or in the United States either a "Baby Bell" or an Independent telephone company). http://en.wikipedia.org/wiki/Local_loop_unbundling#United_Kingdom Link to comment Share on other sites More sharing options...
Scott Posted April 21, 2009 Share Posted April 21, 2009 I would have thought IP address is dynamically assigned every time your router renews it's DHCP lease? As normally you pay a premium to have a static IP address. I guess your £38 charge is due to LLU - i.e Your ISP has a connection onto the cable in the exchange. As the exchange is being changed... your ISP has to change it too. Or BT does on their behalf...? Sorry, this is just my thinking here... I'm no ADSL expert. http://en.wikipedia.org/wiki/Local_loop_unbundling#United_Kingdom There is a good chance its the same exchange though if the house is only a mile down the road. Thats what i would be hoping for anyway. Personally i would ask BT to see what they say. Afterall they are charging you silly money for doing nothing. Link to comment Share on other sites More sharing options...
keancy Posted April 21, 2009 Author Share Posted April 21, 2009 I don't KNOW the answer but your theory is pretty solid in my understanding. Your IP address will be most likely tied to your modem, if your connecting from the same exchange then i can't see how your broadband would be affected. My advice would be to try it out, if it doesn't work you lose out on your broadband for a day. If it does work you save yourself the £38 charge. Yeah I had thought about that, only problem is it will take much more then a day, according to my ISP they need at least a 14 day warning period if I don't want loss (or only minimal, while they Switch )of service. 14 days without the Internet???? Might aswell Kill me now lol. I would have thought IP address is dynamically assigned every time your router renews it's DHCP lease? As normally you pay a premium to have a static IP address. I guess your £38 charge is due to LLU - i.e Your ISP has a connection onto the cable in the exchange. As the exchange is being changed... your ISP has to change it too. Or BT does on their behalf...? Sorry, this is just my thinking here... I'm no ADSL expert. http://en.wikipedia.org/wiki/Local_loop_unbundling#United_Kingdom There is a good chance its the same exchange though if the house is only a mile down the road. Thats what i would be hoping for anyway. Personally i would ask BT to see what they say. Afterall they are charging you silly money for doing nothing. You are right, we live in a very small Village and there is only one Exchange so the Number will just be switched from one slot to another inside the same Exchange. Link to comment Share on other sites More sharing options...
Scott Posted April 21, 2009 Share Posted April 21, 2009 With Virgin your internet is tied to the MAC address of the modem. Same goes with all virgin services. If i took my modem to a house that didn't have internet but DID have a live cable feed then i could use the internet in that house and Virgin would be none the wiser (how cable hacking is done etc). Assuming that your internet is tied into the Exchange and the MAC address of your modem changing house shouldn't have any effect. Do you have anyone local that you could test the theory out on? The only problem that you MAY have trying it out in another house is that they obviously won't be dialing into the exchange with the same house number (this is the big i'm not sure how it works). If it works though, you will know straight away. Oh, and the fact that your billing address would change. I think they would probably want to charge you for that anyway. If they do, threaten to cancel. Link to comment Share on other sites More sharing options...
DamanC Posted April 21, 2009 Share Posted April 21, 2009 You have to notify your ISP. Even though its the same number/broadband service BT still have to do some regigging. Your ISP will need to know you have moved. Link to comment Share on other sites More sharing options...
keancy Posted April 21, 2009 Author Share Posted April 21, 2009 You have to notify your ISP. Even though its the same number/broadband service BT still have to do some regigging. Your ISP will need to know you have moved. I was always going to tell them I moved but I have been with the same ISP about 4-5 years now so not under any Contract anymore which means I could try to threaten them to leave if they Charge me for moving House lol. Link to comment Share on other sites More sharing options...
Scott Posted April 21, 2009 Share Posted April 21, 2009 You would be mad not to IMO. You would also be crazy not to ask for a better deal at the same time Link to comment Share on other sites More sharing options...
Big Mark Posted April 22, 2009 Share Posted April 22, 2009 Here is a link about how to get a phone line installed for free rather than £122.50. http://www.moneysavingexpert.com/deals/free-BT-line-installation Link to comment Share on other sites More sharing options...
keancy Posted April 22, 2009 Author Share Posted April 22, 2009 Here is a link about how to get a phone line installed for free rather than £122.50. http://www.moneysavingexpert.com/deals/free-BT-line-installation Had a look at that, thanks mate. If I can get that I shall have to cancel my Calls going through Pipex but worth doing if I can safe that amount. I am thinking about taking BT Internet but not sure, are they any good for Broadband? Link to comment Share on other sites More sharing options...
Big Mark Posted April 22, 2009 Share Posted April 22, 2009 I used to have internet with Plusnet and it was ok but their unlimited package wasn't unlimited. I am now with the post office on the other side of town through a different exchange and it is much faster and totally unlimited. Link to comment Share on other sites More sharing options...
DamanC Posted April 22, 2009 Share Posted April 22, 2009 Had a look at that, thanks mate. If I can get that I shall have to cancel my Calls going through Pipex but worth doing if I can safe that amount. I am thinking about taking BT Internet but not sure, are they any good for Broadband? I would rate BT as being meh 2 out of 5. Awful customer service, one of the worst I deal with. Tech support is shat. It takes a good hour to talk to anyione that has any know how BT connections are fairly reliable, obvoisly it does depend on the line mainly which is with BT anyway Not the cheapest, but then not the most expensive Throttling is well and truely alive there, expect heavy caps if you like to "collect the internet". HTH Link to comment Share on other sites More sharing options...
Animal Posted April 22, 2009 Share Posted April 22, 2009 I wouldn't touch BT with a barge pole. I had my first internet service through them and they changed their pricing without telling me and I ended up with a bill for about £1800 which I refused to pay, eventually got it cancelled but still had threatening letters for 4 years afterwards. I won't go into the debacle of upgrading to broadband, but that took several months and 2 accounts before they got it right. Link to comment Share on other sites More sharing options...
keancy Posted April 22, 2009 Author Share Posted April 22, 2009 I have never heard anything more ridiculous then Pipex email I just had. They are practically trying to Bully me into changing my Phone Number unless I want a 34 day loss of Internet plus they are trying to push me into another 12-18 month Contract. I do not think so: Please be advised that Pipex Homecall normally require 30 days notice of your house move request to guarantee telephone line activation on your move date. Therefore please contact us once more with the following information in order for us to process your house move request as quickly and efficiently as possible: Your account number The full address and postcode of your new address The exact date of your move An alternative contact number, either a work or mobile. A house move request is normally free of charge with Pipex Homecall. However, should you wish to keep your old phone number at your new address and if it is possible, there is a £38.50 charge. You need to specify whether you wish to keep your old number or take the new number before we can proceed with the transfer. In the unlikely event that an engineer is needed to visit your property, then there is a charge of £88.00. However, should an engineer visit be required and you wish to keep the same number, only one charge of £88.00 will be added. I can confirm that once your order is submitted to our House Moves department, you will be advised of what work and any relevant charges prior to your house move request being processed. If you are transferring your broadband service to your new address, please note that you will be required to renew your twelve/eighteen-month contract for this service. If you keep the same telephone number, please be aware that this may cause you to be without your broadband service for up to 34 days during the transfer. If you have further queries, please feel free to reply to this e-mail or contact our Customer Care Team on 0871 663 3300. Lines are open from Monday to Friday, 8am to 9pm and 8am to 5pm on weekends. Kind regards, That's the biggest load of Bull I have read in a long time. Anyone know how the MAC code issue is when I cancel my Service with Pipex for say the26th June and then try to go with someone else by the 29th June?? Will I need the MAC code or will the number be free of Broadband? GGGrrrrrrrrrrrrrrrrr Link to comment Share on other sites More sharing options...
DamanC Posted April 22, 2009 Share Posted April 22, 2009 If you go the MAC code route the changeover is usally within a few hours. I think they say upto 24 or 48 hours just to cover their butts. Obtain MAC code, give it to your ISP to be. They then do the rest. Router will need swapping out/reconfigring. You have to have the line in first though. Link to comment Share on other sites More sharing options...
keancy Posted April 22, 2009 Author Share Posted April 22, 2009 If you go the MAC code route the changeover is usally within a few hours. I think they say upto 24 or 48 hours just to cover their butts. Obtain MAC code, give it to your ISP to be. They then do the rest. Router will need swapping out/reconfiguring. You have to have the line in first though. Yeah sounds like a plan, thanks. Pipex can deffo say good bye to me. Muppet's Link to comment Share on other sites More sharing options...
keancy Posted June 17, 2009 Author Share Posted June 17, 2009 Sorry to drag this one back up but it's almost time for me to chose another ISP (I have ditched my Phone Number afterall) but everyone I have read about gets crap ratings so I can't decide who to go for. These are the ones I am considering, as I want an unlimited Service: PlusNet (Maybe) BT (Not keen) Virgin (Who I am considering at mo) Who can you guys recommend?? PS: Would love to take Sky but I live in wrong Area for their unlimited Service Link to comment Share on other sites More sharing options...
Animal Posted June 17, 2009 Share Posted June 17, 2009 I've been with Virgin for the last 4 years or so and have not had any issues. Link to comment Share on other sites More sharing options...
Steve Posted June 17, 2009 Share Posted June 17, 2009 I have just signed up for Virgin Broadband due to the ongoing problems using BT's phone lines. I should be connected on the 26th June. Fingers crossed it will be the end of my problems. Link to comment Share on other sites More sharing options...
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