kieren1234 Posted October 26, 2007 Share Posted October 26, 2007 I n regards to the problem of me buying the exhaust off their website for $208 and them refunding the payment then putting the price up to $450, i emailed them to complain about it as this is against the law due to breach of contract. They replied to my e-mail with and i quote: FIND A SHORT PIER TAKE A LONG WALK Great customers service :rolleyes: Complete tosser in my opinion. Link to comment Share on other sites More sharing options...
dwayne Posted October 26, 2007 Share Posted October 26, 2007 how is that company still trading? Link to comment Share on other sites More sharing options...
kieren1234 Posted October 26, 2007 Author Share Posted October 26, 2007 God knows but what shall i do from here, sue the twats???? Im sure its against the law to do what they have done......... Link to comment Share on other sites More sharing options...
bromy Posted October 26, 2007 Share Posted October 26, 2007 God knows but what shall i do from here, sue the twats???? Im sure its against the law to do what they have done......... Exactly, what are you going to do? Got to love the reply though Link to comment Share on other sites More sharing options...
dwayne Posted October 26, 2007 Share Posted October 26, 2007 is this not covered by the goods and services act 1982? Link to comment Share on other sites More sharing options...
Ady Posted October 26, 2007 Share Posted October 26, 2007 thanks for the tip i will NEVER use them Link to comment Share on other sites More sharing options...
T2 MSW Posted October 26, 2007 Share Posted October 26, 2007 in the UK i think it is but with the good being purchased from the states I dont think you have a leg to stand on IMO. Link to comment Share on other sites More sharing options...
Charlotte Posted October 26, 2007 Share Posted October 26, 2007 Actually unfortunately they can do this. If they agreed to sell you something this is known as 'invitation to treat' http://en.wikipedia.org/wiki/Invitation_to_treat If they then refund you your money because it was the wrong price or for whatever reason, they are within their rights to re-sell at a different price. Unless they specifically say otherwise. Link to comment Share on other sites More sharing options...
dwayne Posted October 26, 2007 Share Posted October 26, 2007 in the UK i think it is but with the good being purchased from the states I dont think you have a leg to stand on IMO. good point. Link to comment Share on other sites More sharing options...
jaymdee Posted October 26, 2007 Share Posted October 26, 2007 To be honest, you 'offered' them $208 for the item and they refused. perfectly legal, they don't have to sell anything to you. All shop priices are an 'indication' of what the retailer would like you to pay. If you make an offer, it's up to them to accept. Common misconception is that if something is priced incorrectly they have to sell it at that price - they don't. Link to comment Share on other sites More sharing options...
bromy Posted October 26, 2007 Share Posted October 26, 2007 You have possibly come off better, imagine trying to get your money back for a duff item Link to comment Share on other sites More sharing options...
jaymdee Posted October 26, 2007 Share Posted October 26, 2007 Actually unfortunately they can do this. If they agreed to sell you something this is known as 'invitation to treat' http://en.wikipedia.org/wiki/Invitation_to_treat If they then refund you your money because it was the wrong price or for whatever reason, they are within their rights to re-sell at a different price. Unless they specifically say otherwise. Link to comment Share on other sites More sharing options...
dwayne Posted October 26, 2007 Share Posted October 26, 2007 You have possibly come off better, imagine trying to get your money back for a duff item or even worse, you got the item, fitted it and then ran over it when it fell off your car because of the poor quality;) Link to comment Share on other sites More sharing options...
Ark Posted October 26, 2007 Share Posted October 26, 2007 What do you expect from a company whose products are regularly ridiculed on this site? Link to comment Share on other sites More sharing options...
Big Ads Posted October 26, 2007 Share Posted October 26, 2007 Was your e-mail to them rude? Link to comment Share on other sites More sharing options...
danny_silva Posted October 26, 2007 Share Posted October 26, 2007 wooohh... i was making plans to buy some things from a guy tha was XS make... Some menber from here told me not to because of poorquality and some issues... well!!! Thank for all your advise.... once more and to prove!! they really s*ck!!! Link to comment Share on other sites More sharing options...
Tricky-Ricky Posted October 26, 2007 Share Posted October 26, 2007 I have a XS Power exhaust and as far as quality is concerned its very good, however mine arrived with a small dent, and on enquiry they sad yes send it back to us and we will send a replacement or refund, but i was a bit peeved as i didn't think i should have to pay return shipping charges, so said so, and this is where they got shitty, first off the didn't bother to reply, so i decided to keep the exhaust and put up with the dent, but Left negative feedback for the bad customer service, the guy turned around and called me a scammer and don't deal with me! i think you will find that its the guy in the UK thats the problem, as they have a franchise here, and he is a complete arse, and has an attitude problem! Link to comment Share on other sites More sharing options...
Safely Insured Posted October 26, 2007 Share Posted October 26, 2007 Jason at XS power is friendly & pretty approachable. Dont take this the wrong way, but was your email worded rudely? Sounds like you've put their backs up!! Link to comment Share on other sites More sharing options...
kieren1234 Posted October 26, 2007 Author Share Posted October 26, 2007 No it wasnt rude in the slightest tbh. I basically put what had happened, that i had sought legal advice and they were in the wrong to do that, and I still wanted the item at the first advertised price and that would stop me from taking it further............ otherwise i would be contacting the Federal Trade Commision'. Not insulting in any way. Link to comment Share on other sites More sharing options...
kieren1234 Posted October 26, 2007 Author Share Posted October 26, 2007 Jason at XS power is friendly & pretty approachable. Dont take this the wrong way, but was your email worded rudely? Sounds like you've put their backs up!! I think Jason is at the UK based XS - power isnt he??? Link to comment Share on other sites More sharing options...
Charlotte Posted October 26, 2007 Share Posted October 26, 2007 No it wasnt rude in the slightest tbh. I basically put what had happened, that i had sought legal advice and they were in the wrong to do that, and I still wanted the item at the first advertised price and that would stop me from taking it further............ otherwise i would be contacting the Federal Trade Commision'. Not insulting in any way. Like I said earlier in the thread, and to be fair to them, you don't have a leg to stand on - even though you feel wronged. Link to comment Share on other sites More sharing options...
kieren1234 Posted October 26, 2007 Author Share Posted October 26, 2007 Like I said earlier in the thread, and to be fair to them, you don't have a leg to stand on - even though you feel wronged. Yeah you was entirely right, i covered case law in my HND business and remember now about the invitation to treat. Oh well. Link to comment Share on other sites More sharing options...
Tricky-Ricky Posted October 26, 2007 Share Posted October 26, 2007 Jason at XS power is friendly & pretty approachable. Dont take this the wrong way, but was your email worded rudely? Sounds like you've put their backs up!! Well my communication with him was polite and in no way offencive, he just made one curt reply and refused to answer further enquiry's, not what i would call friendly and approachable, certainly not what i would call customer service! and after his slanderous remark on Ebay feedback i refused to withdraw my negative feedback, he could have taken the trouble to contact me direct and avoided bad feedback, so sorry his attitude sucks! shame as i would have bought other things from them. Link to comment Share on other sites More sharing options...
SupraStormRising Posted October 27, 2007 Share Posted October 27, 2007 I bought one of these and to be honest I paid £299 and my other halfs father is a mechanic. When he fitted he said he didn't see welds of that quality very often and that the stainless steel used was very good.. Although as with most e-bay traders they're fine when your happy but can get shi#@y if you have any issues. A collegue of mine has a friend who is an e-bay trader and when he gets complaints just replies with "And what you going to do about it F#ck off" Although refunding you and jumping the price is a bit crappy you'd of thought they would give it to you for $208 then just increase the price for the next customer Link to comment Share on other sites More sharing options...
kieren1234 Posted October 27, 2007 Author Share Posted October 27, 2007 IT is a shame but im not going to let it bother me too much, but when i got the e-mail reply i was fuming!!!! What a shite company!! Link to comment Share on other sites More sharing options...
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