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Customer service rant!


Scoboblio

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Right, I need to have a good rant before I kill someone!

 

Rant number 1: MFI. Ordered a wardrobe yesterday, to be told that they only deliver 2 days a week (Tuesdays and Fridays) and the earliest date would be the 19th - over 2 weeks away. Apparantly it's the same for everything in store. My housemate bought one today less than 24 hours later but they still can't get them delivered on the same day. Just to rub salt into the chip-board induced wound, we have to ring them two days before to get an approximate delivery time.

 

I could go out at 12:00, spend 20k on a car and drive it away an hour later. Why do I have to wait 2 weeks for a friggin' wardrobe?

 

Rant number 2: Argos. Do they sell anything except broken, sweatshop labour s**t? My temporary wardrobe proved all too temporary, splitting almost in half within 30 minutes before collapsing under the weight of half a dozen shirts, my carriage clock had no pendulum on it and their self service machine asked me if I'd like batteries, before telling me I couldn't have them because suprise suprise - they were sold out.

 

Rant number 3: Ikea. Found a nice pine effect coffee table on display. Went to the warehouse, got it home, opened it up.... oh it's not pine after all, but that nice garden furniture bright white. All over... that's one fugly table. No markings on the package to give away that you've picked up something that'll make your living room look like a doctor's waiting room.

 

Rant number 4: My local post office, who managed to somehow run out of tax disks, despite being in an area so quiet that I have to brush a layer of dust off the chip and pin machine before using it. :conf:

 

Rant number 5: BT broadband. Ordered it on the 22nd. Web site showed that on the 31st they "started work to activate" my line. Nine days? To drive a van to the exchange and plug in a one foot network cable?

 

Rant number 6: Curry's, who can't manage to stock a bloody microwave, don't call when it hasn't turned up, and have to "cancel the original order and re-order it" (in other words, they forgot).

 

I'm questioning who so many huge companies can't keep any stock. Gits!

 

 

And I'm only posting this because it's cheaper than paying hourly rates for a shrink. :p

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Yay grumpy old man thread. I love these kind of threads as it makes me feel at one with at least someone. :D I continually moan about sh*t like this. People ask me why I continue whinge about stuff

 

my answer is that f*ckwits constantly give me reasons to whinge with their complete f*ckwittery :D:p

 

My sentiments exactly!

 

It's so hard to go somewhere these days (I'm only 27 mind, so maybe I didn't notice it as much when I was younger) & find someone who knows what they're doing!

 

Simple things like getting a McDonald's breakfast in a drive-thru - You try ordering an extra hash brown - it wont be there, neither will napkins, or anything else you ask for!

 

Oh, and the orange juice will be warm too, and it wont be a double sausage & egg, it will be a single, or even a bacon & egg.

 

& that's just McDonalds, where you expect it from! Don't get me started on the other places!

 

Like the Post Office that has 14 kiosks, but only ever has 3 old women working and 30-40 people in the queue on any given time.

 

Incompetent morons!

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You've exactly described why I never bother with major-chain warehouse stores - you never quite get what you want, when you want it. They get away with this, because they have a huge storefront, lots of advertising, and big out-of-town locations with car parking for free...everyone has forgotten all about the smaller shops where the staff actually know more than the standard catchphrase: "Can I help you?", and how to read the features off the label. Well DUH! I can read too, and I have a question, which surprise surprise, isn't addressed on the label. That's why I asked, in the vane hope that you might have a clue, or perhaps an IQ bigger than your shoe size.

 

Lets face it, most shop staff are doing that because they aren't smart enough to do something better. I reckon they were all the cool kids from school, who were good at sports and were popular...all the things that get you nowhere in the real world. I used to hate them when I was a kid. Now I love them, because they make sure my French Fries are nice and hot.

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My sentiments exactly!

 

It's so hard to go somewhere these days (I'm only 27 mind, so maybe I didn't notice it as much when I was younger) & find someone who knows what they're doing!

 

Simple things like getting a McDonald's breakfast in a drive-thru - You try ordering an extra hash brown - it wont be there, neither will napkins, or anything else you ask for!

 

Oh, and the orange juice will be warm too, and it wont be a double sausage & egg, it will be a single, or even a bacon & egg.

 

& that's just McDonalds, where you expect it from! Don't get me started on the other places!

 

Like the Post Office that has 14 kiosks, but only ever has 3 old women working and 30-40 people in the queue on any given time.

 

Incompetent morons!

 

 

Goddam it now youv'e gone and got me started on MacDonalds.

I am a fussy bugger and hate sauce so whenever I go for a cheeseburger I specify plain, i.e. burger and cheese. Well most of the time this is not a problem and I usually check before I go home just to make sure (as they have messed up before). Well last week I went in, asked for a plain quarter pounder, got home and found sauce and all the other crap I hate on it. It was tipping it down outside so I really didnt want to go back out so just ate the fries. :(

 

It always goes wrong when I don't check the order :( hay ho

 

Joe Pesci was right when he said the following - "they f*ck you at the drive through"

 

Mark

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Lets face it, most shop staff are doing that because they aren't smart enough to do something better. I reckon they were all the cool kids from school, who were good at sports and were popular...all the things that get you nowhere in the real world. I used to hate them when I was a kid. Now I love them, because they make sure my French Fries are nice and hot.

 

thats so true - it's not funny :D

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What annoys me the most is the idea that so many companies simply "apply the forumla" when dealing with their customers, rather than dealing personally and professionally with the people who pay their salaries - ie rather than BT checking their diary to see when our broadband can be activated, simply taking today's date and adding on 10 days to be sure. :flame:

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