Steviekid Posted January 19, 2006 Share Posted January 19, 2006 My alternator knackered up last summer so I did a search and got one from "Mr Sparks" (http://www.mr-sparks.com) purely because he had one on the shelf. All was fine for a couple of months but then the voltage regulator on it packed in and all my warning lights started coming on. The garage the car was at (which is about 80 miles from my house) sent it back for a replacement. After ten weeks and umpteen phone calls and excuses I gave up on a new one ever arriving and bought a recon from Toyota. I was told by "Mr Sparks" I'd be getting a refund straight away and got the impression the guy was quite happy he didn't have to fix/replace mine. That was a couple of months ago now. He's almost impossible to get on the phone and doesn't reply to emails. Was really just wondering what the next step is? I'm going to get something away to him in writing but what do I threaten him with? Is is small claims court? I've never really had to go to these lengths before. If the place wasn't 250 miles away I'd be round with a baseball bat. Cheers for any help! Steve Link to comment Share on other sites More sharing options...
gaz1 Posted January 19, 2006 Share Posted January 19, 2006 damn he is too far for me and i have a baseball bat laying idle:) Link to comment Share on other sites More sharing options...
Rayman Posted January 19, 2006 Share Posted January 19, 2006 how did you pay? Link to comment Share on other sites More sharing options...
Steviekid Posted January 19, 2006 Author Share Posted January 19, 2006 Credit card. Got statements and an email from him confirming he had recieved the faulty unit. Link to comment Share on other sites More sharing options...
jamesmark Posted January 19, 2006 Share Posted January 19, 2006 your credit card company should retrieve the full payment for you, my credit card company did (lloyds) when i bought an item that was faulty so check with them, and yes it is a small claims court you have to go through, but you have to get that typed from a lawyer there is no point in just saying you will do it get a lawyer to do it and remember that if he does give you refund that you get what the lawyer charges for the letter added too unless you have a friend that is a lawyer, or someone that has a friend of a friend etc Link to comment Share on other sites More sharing options...
Steviekid Posted January 19, 2006 Author Share Posted January 19, 2006 your credit card company should retrieve the full payment for you, my credit card company did (lloyds) when i bought an item that was faulty so check with them, and yes it is a small claims court you have to go through, but you have to get that typed from a lawyer there is no point in just saying you will do it get a lawyer to do it and remember that if he does give you refund that you get what the lawyer charges for the letter added too unless you have a friend that is a lawyer, or someone that has a friend of a friend etc Cheers for the advice. I also want a refund for my exchange alternator that has never been returned as I had to pay extra to Toyota for not having one to hand in! Link to comment Share on other sites More sharing options...
jamesmark Posted January 19, 2006 Share Posted January 19, 2006 well have a go at your credit card, if you dont get them to do it might be worth swapping your credit card company Link to comment Share on other sites More sharing options...
Rayman Posted January 19, 2006 Share Posted January 19, 2006 yeh definately try and cancel the credit card payment! Link to comment Share on other sites More sharing options...
supRo Posted January 19, 2006 Share Posted January 19, 2006 When you have a credit card dispute - The credit card company will take the payment away from the merchant/vendor and hold onto it until he proves that he sold you the item fairly. Was it secondhand? Link to comment Share on other sites More sharing options...
Steviekid Posted January 19, 2006 Author Share Posted January 19, 2006 When you have a credit card dispute - The credit card company will take the payment away from the merchant/vendor and hold onto it until he proves that he sold you the item fairly. Was it secondhand? It was a reconditioned unit but it was originally bought way back in June or thereabouts so payment taken long ago. Had full guarantee though. Link to comment Share on other sites More sharing options...
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