Tom Posted March 10, 2008 Share Posted March 10, 2008 Just looking for advice here, I moved into a unit on the 1st of january and the previous tenant put my name as the new tenant for the british gas electricity bills (I believe now as he couldnt get out of the contract he was in), now when the first bill came through and I came to pay I was told over the phone that my rates were too high and that I should be paying much less and someone would phone me in the next few days to confirm this. A few days later I did receive a call and I agreed to the cheaper rates but I found out today that I also 'apparently' agreed to their 3 year contract, I've been looking to change suppliers but i'm unable to because I again 'apparently' verbally agreed to this, I put in a dispute and I will be getting a call later in the week as they will be reviewing the recorded phone call. I need to get out of this and I'm sure I never agreed to this so what is there I can do? the 'contract' is now regarded as an upgrade to the one the previous tenant had and the contract is also in my company name and not my own, is there anything I can do with this? I also have not signed anything. Cheers Link to comment Share on other sites More sharing options...
jonahjones26 Posted March 10, 2008 Share Posted March 10, 2008 Stop the direct debit and change supplier as u have not signed anything! Link to comment Share on other sites More sharing options...
Tom Posted March 10, 2008 Author Share Posted March 10, 2008 Stop the direct debit and change supplier as u have not signed anything! I dont have a direct debit with them and they wont let me change suppliers or end the contract till 2011! Link to comment Share on other sites More sharing options...
gaz1 Posted March 10, 2008 Share Posted March 10, 2008 pm jamesmark he works for them;) Link to comment Share on other sites More sharing options...
ShamelessTT Posted March 10, 2008 Share Posted March 10, 2008 Isnt there like a 14 day cool off thing, for most contracts? Link to comment Share on other sites More sharing options...
Pot Posted March 10, 2008 Share Posted March 10, 2008 Just mention the Distance Selling Regulations to them and they'll back down http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/ Link to comment Share on other sites More sharing options...
n boost Posted March 10, 2008 Share Posted March 10, 2008 BG are hopeless, i know because i worked for them. If u have no luck contact ofgem and make a complaint. You could also try watchdog as there has been loads of complaints on bg there. Link to comment Share on other sites More sharing options...
jamesmark Posted March 10, 2008 Share Posted March 10, 2008 I take it this is Business Electricity? If so I cannot help as I work in the residential sector. If you shout loud enough you will get out of anything mate so do not worry about it, unless business side of thing operate differently. Link to comment Share on other sites More sharing options...
kieren1234 Posted March 10, 2008 Share Posted March 10, 2008 I take it this is Business Electricity? If so I cannot help as I work in the residential sector. If you shout loud enough you will get out of anything mate so do not worry about it, unless business side of thing operate differently. I work for Eon and in business you can be tied down to a contract however you usually do get a 14 day cooling off period in which case you can phone and cancel. Link to comment Share on other sites More sharing options...
far Posted March 10, 2008 Share Posted March 10, 2008 you can verbaly commit over the phone but distant selling regs allow you to hav a get out clause as has been mentioned - if not talk to the ombudsman who will spank them into submission but it could be a lengthy affair Link to comment Share on other sites More sharing options...
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