Supra-Woman Posted September 4, 2007 Share Posted September 4, 2007 I placed an order for dials and converter/delimiter from Thor on 24th July and have yet to recieve anything, i have sent endless emails as i am unable to use the phone during work hours, but have had no response, has anyone else had the same problem? Im starting to get quite concerned as this was over a month ago. Quote Link to comment Share on other sites More sharing options...
lui Posted September 4, 2007 Share Posted September 4, 2007 I'm sure that they will promptly sort this out for you with especially with there trader section up for renewal, can't seem them wanting anything bad happening Quote Link to comment Share on other sites More sharing options...
grahamc Posted September 4, 2007 Share Posted September 4, 2007 The last time I dealt with THOR they were a little under-staffed and had issues answering the phone and emails in a timely manor. Have you paid for the items yet? Quote Link to comment Share on other sites More sharing options...
Supra-Woman Posted September 4, 2007 Author Share Posted September 4, 2007 I paid the same day as i ordered via SECPAY, hence why i have concerns and getting slightly impatient, lol. Quote Link to comment Share on other sites More sharing options...
michael Posted September 4, 2007 Share Posted September 4, 2007 Does your telephone stop working at lunchtimes? Pete may start / finish at different times to you too so it's worth calling to see if he's there. Quote Link to comment Share on other sites More sharing options...
Shane Posted September 4, 2007 Share Posted September 4, 2007 Does your telephone stop working at lunchtimes? Pete may start / finish at different times to you too so it's worth calling to see if he's there. Either that or drop him an email, he answered mine within hours and that was on Sunday evening. Quote Link to comment Share on other sites More sharing options...
Guest mk47 Posted September 4, 2007 Share Posted September 4, 2007 Yeah best to phone its a lot quicker and im sure they will sort it Quote Link to comment Share on other sites More sharing options...
Supra-Woman Posted September 4, 2007 Author Share Posted September 4, 2007 I will try and call him when i finish work see if anyone is around or leave a message. Quote Link to comment Share on other sites More sharing options...
Supra-Woman Posted September 6, 2007 Author Share Posted September 6, 2007 I managed to speak with a lady called Sherry yesterday at Thor, my dials have not been engraved yet but will be sent next week, but my delimiter and converter have yet to be made and she couldnt tell me when they would be expecting to make them. To say im slightly pi$$ed off would be an understatement as i am still non the wiser as to when i can start getting things done to the interior of my car as it all ties in with the converter/delimiter. I dont want to put in my carbon dash only to have to take it out again, was hoping to have this done by Modded. Does anyone know where else i can source the combined unit from? Quote Link to comment Share on other sites More sharing options...
paul_y3k Posted September 6, 2007 Share Posted September 6, 2007 interesting esp as they want a renewal :S Quote Link to comment Share on other sites More sharing options...
Supra-Woman Posted September 6, 2007 Author Share Posted September 6, 2007 The lady i spoke to is lovely and got back to me straight away, but just the whole not being informed in the first place and my order does read that delivery can take upto 2 weeks, but i have been waiting ages. To top it off i have just been told that my engraved dials would take upto 3 weeks, so i have cancelled getting that done. Quote Link to comment Share on other sites More sharing options...
Class One Posted September 6, 2007 Share Posted September 6, 2007 I placed an order for dials and converter/delimiter from Thor on 24th July and have yet to recieve anything, i have sent endless emails as i am unable to use the phone during work hours, but have had no response, has anyone else had the same problem? Im starting to get quite concerned as this was over a month ago. Why have you posted this here? What was the purpose of this thread? Thor are not and have not been a trader on this forum for some six months. The cynic in me feels that something is afoot, especially as Thor are in the process of applying for their renewal as forum traders, and here you are posting up out of the blue about their service. Your not eligible to participate in their renewal discussion because you are not a club member. So whilst I understand your frustration, this is a matter for you to take up with them directly, rather than rant about it here. Quote Link to comment Share on other sites More sharing options...
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