scooby_doo_do Posted April 13, 2007 Share Posted April 13, 2007 Hi guys, Just wondering if someone could point me in the correct direction. I'm looking for some software to use that i can remote into machines and install applications and see what a users doing etc without effecting the user. I was speaking to someone yesterday that said they used gainware or something that sounds like that. I'm just looking at other ways to support our users in the office before doing a pc rollout to 300 staff. thanks Craig. Quote Link to comment Share on other sites More sharing options...
edd_t Posted April 13, 2007 Share Posted April 13, 2007 installing software without the users knowing is tricky. for that i would suggest something expensive like a Microsoft SMS server. I have one and its brilliant. if you just want to connect to them, other than the inbuilt Remote Desktop in XP. you could try VNC, Putty or Dameware. but the users will know that you're connected if you use them. Quote Link to comment Share on other sites More sharing options...
scooby_doo_do Posted April 13, 2007 Author Share Posted April 13, 2007 Thanks Mate, Money's not really an issue, I'll have a look into it. Thanks mate. Quote Link to comment Share on other sites More sharing options...
edd_t Posted April 13, 2007 Share Posted April 13, 2007 its good stuff. http://www.microsoft.com/smserver/default.mspx I have it looking after all my windows updates. also it pushes out all other software updates, it updated my 300 clients to Adobe 8 in one morning, and no one noticed it was happening! the best thing is when i get a new pc, i add it to the Active Directory, and the SMS server installs all the relevant software. sorted means I have much more time for drinking tea. Quote Link to comment Share on other sites More sharing options...
carl0s Posted April 13, 2007 Share Posted April 13, 2007 The best in terms of remote tech-support, along the lines of PC Anywhere but much more efficient and reliable (is anything Symantec reliable?!) would be NetSupport Manager. (http://www.netsupportsoftware.com/). I've used it for probably six years or so, and it's always been great. Quote Link to comment Share on other sites More sharing options...
michael Posted April 13, 2007 Share Posted April 13, 2007 its good stuff. http://www.microsoft.com/smserver/default.mspx I have it looking after all my windows updates. also it pushes out all other software updates, it updated my 300 clients to Adobe 8 in one morning, and no one noticed it was happening! the best thing is when i get a new pc, i add it to the Active Directory, and the SMS server installs all the relevant software. sorted means I have much more time for drinking tea. Great isn't it Do you package your own stuff up too? Quote Link to comment Share on other sites More sharing options...
edd_t Posted April 13, 2007 Share Posted April 13, 2007 Great isn't it Do you package your own stuff up too? oh yes, well when i can. the only thing i've had a problem with so far in flash player 9! the damn thing just wont install. Quote Link to comment Share on other sites More sharing options...
michael Posted April 13, 2007 Share Posted April 13, 2007 oh yes, well when i can. the only thing i've had a problem with so far in flash player 9! the damn thing just wont install. Are you on 2003 R2? I think Adobe have jumped on the "Inventory Tool for Custom Updates" thing and you can install / update their products using that. (I read about it recently but didn't pay too much attention, I might be way out) http://www.microsoft.com/smserver/partners/itcucat.mspx http://www.adobe.com/licensing/distribution/ Quote Link to comment Share on other sites More sharing options...
JustGav Posted April 13, 2007 Share Posted April 13, 2007 Remote control software VNC - Not brilliant PcAnywhere - Not used it Netop - Used it at work, works well... Quote Link to comment Share on other sites More sharing options...
edd_t Posted April 13, 2007 Share Posted April 13, 2007 Are you on 2003 R2? I think Adobe have jumped on the "Inventory Tool for Custom Updates" thing and you can install / update their products using that. (I read about it recently but didn't pay too much attention, I might be way out) http://www.microsoft.com/smserver/partners/itcucat.mspx http://www.adobe.com/licensing/distribution/ yup 2003 R2. will check the adobe thing out cheers fella. Quote Link to comment Share on other sites More sharing options...
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