twijesiri Posted August 21, 2006 Share Posted August 21, 2006 HI Guys You will not believe the weekend I have had. I will give you the short version as not to bore anybody. Basically I phoned Admiral my insurance company to get the passenger window on the supra replaced, as it is covered by my policy and should only cost me £50 excess. Well they gave me the number for the RAC windscreen department, and said these guys are “great and professional” and book it in with them. So I did. I was then told that I had to drop the car off to them at 8.30am Saturday morning, and collect it at 12pm. So I dropped of the car and was told to give my key to one of the team and And come back 4 hours latter. When I came back to collect the car, they handed over really quickly and sent me on my way. When I got home I later discovered the window didn’t open the trim was not put back and lose and there were fresh scratches to the front bumper. I phone to complain on Sunday, I was told to bring it back in I did. And wasted another two hours as they couldn’t find the fault. I have complained this morning to the insurance company and RAC, but nobody wants to fix the problem or at least tell me what to do next Any ideas chaps Sean Quote Link to comment Share on other sites More sharing options...
ellis Posted August 21, 2006 Share Posted August 21, 2006 Napalm, an AK47 and a red bandana!! Nobody fucks about with you then!! Quote Link to comment Share on other sites More sharing options...
Kranz Posted August 21, 2006 Share Posted August 21, 2006 Mention solicitors & small claims court and tell them you're going to get a quote from Toyota.... at least £1000 including a part respray??? That should put the wind up them Quote Link to comment Share on other sites More sharing options...
Doug Posted August 21, 2006 Share Posted August 21, 2006 I had a similar incident with Autoglass, except they reversed another car into mine! I told them I would get the car fixed, which they would pay the bill for and told the Autoglass call centre to give me the details of a different branch to fix the rest of the car. Don't wait for them to suggest something, tell them what you want, as long as it's within reason you should be fine. If you get no joy keep asking to speak to the next person up the chain. Quote Link to comment Share on other sites More sharing options...
Pig Posted August 21, 2006 Share Posted August 21, 2006 Stick at it, and complain to the top. They will pay! Quote Link to comment Share on other sites More sharing options...
hulse Posted August 21, 2006 Share Posted August 21, 2006 take it too the top mate. Quote Link to comment Share on other sites More sharing options...
Sheefa Posted August 21, 2006 Share Posted August 21, 2006 Ram your car through their shop window. Note, if no shop window is present just run the RAC Autoglass fu*k that damaged your car over. That should sort it. Quote Link to comment Share on other sites More sharing options...
Class One Posted August 21, 2006 Share Posted August 21, 2006 Got legal protection? Get a solicitor or at least speak with the glass company and state that if the falts aren't rectified that they will be hearing from them. MAKE A FUSS. Quote Link to comment Share on other sites More sharing options...
Gamer Posted August 21, 2006 Share Posted August 21, 2006 Click your heels three times and say: There is no place like home. Sorry, wrong advice. Make a fuss. Quote Link to comment Share on other sites More sharing options...
Pig Posted August 21, 2006 Share Posted August 21, 2006 Click your heels three times and say: There is no place like home. Quote Link to comment Share on other sites More sharing options...
Soop Dogg Posted August 21, 2006 Share Posted August 21, 2006 How could they not find the fault if the window wouldn't open and the trim was loose? Wouldn't this be there for all to see?? Did I miss something? Quote Link to comment Share on other sites More sharing options...
twijesiri Posted August 21, 2006 Author Share Posted August 21, 2006 I took Dougs advice and made a real fuss at lunch time, and told them i want it fixed and i dont want to go back to RAC at all. They said they will work towards getting the car in to my local toyota dealer for them to sort out and look into getting some composation for the hassel. I let you know what happens Quote Link to comment Share on other sites More sharing options...
Class One Posted August 21, 2006 Share Posted August 21, 2006 Keep us posted. Quote Link to comment Share on other sites More sharing options...
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