MrHanky Posted July 28, 2006 Share Posted July 28, 2006 Well I have just phoned directline on behalf of Vicki to put the Supra on her policy as we have just sold the Rav4 (that is a sperate trauma which I will post about in a minute). So I am on the phone and I select the 'I am an existing policy holder' option. 26 minutes later and I am still getting the stupid 'we will be with you shortly messages', so I decide to hang up and try again. But this time I choose the 'I have had a quote and now want to take out insurance' option....... Surprise surprise I get to talk to someone within 1 minute. Just shows what they think about their existing customers. Vicki only has one month left so she is going to get her extra years no claims bonus and join Sky. Also worth noting that the excess is ridiculous with Directline (£950 for Vicki). Mark Quote Link to comment Share on other sites More sharing options...
Supragal Posted July 28, 2006 Share Posted July 28, 2006 I like the ones that no matter what option you press you end up at the same single receptionist... so what was the point in spending all that cash on IVR routing?! Quote Link to comment Share on other sites More sharing options...
MrHanky Posted July 28, 2006 Author Share Posted July 28, 2006 I like the ones that no matter what option you press you end up at the same single receptionist... so what was the point in spending all that cash on IVR routing?! Those ones are fantastic Quote Link to comment Share on other sites More sharing options...
Charlotte Posted July 28, 2006 Share Posted July 28, 2006 I like the ones that no matter what option you press you end up at the same single receptionist... so what was the point in spending all that cash on IVR routing?! ALL mortgage lenders have them, so pathetic! Quote Link to comment Share on other sites More sharing options...
RedM Posted July 28, 2006 Share Posted July 28, 2006 I like the ones that no matter what option you press you end up at the same single receptionist... so what was the point in spending all that cash on IVR routing?! Ever rung Racelogic? Quote Link to comment Share on other sites More sharing options...
carl0s Posted July 28, 2006 Share Posted July 28, 2006 Funny that, I'm just learning how to put these things together with a s/w PBX. Oh well. just have to keep it short and sweet I suppose. Quote Link to comment Share on other sites More sharing options...
RobSheffield Posted July 28, 2006 Share Posted July 28, 2006 erm, i think you can short cut to an operator if you press i think its hash hash (##) Quote Link to comment Share on other sites More sharing options...
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