Jiversteve Posted February 8, 2006 Share Posted February 8, 2006 I just visited my local Toyota Dealer to order some parts for both my Supra and my Celica, (both imports). The Dealer was Toll House Toyota, of Crawley, Sussex. Their parts departments immediate reaction to my request, when presented with the Chassis number, was "Imported piece of rubbish" I was about to have a stand up row with him when I remembered that I really needed the parts and they are Toyota specials. I have sent them an email asking what their policy was, but I really dont expect a reply. I might have that argument anyway when I have got the parts in my hand. I thought this attitude was dead and buried, but it still seems to thrive. I wonder if it is still pevalent in other Toyota dealerships. Quote Link to comment Share on other sites More sharing options...
Robert Posted February 8, 2006 Share Posted February 8, 2006 get the parts then give them a slap for what they said. Quote Link to comment Share on other sites More sharing options...
China Man Posted February 8, 2006 Share Posted February 8, 2006 take it easy dude, not worth stressing your heart for that bad day for him I guess working at a warehouse China Quote Link to comment Share on other sites More sharing options...
Rajinder Posted February 8, 2006 Share Posted February 8, 2006 Toyota dealarship in Slough which has recently changed hands will not touch an import however Coxon Toyota in Henley on Thames just 10 miles down the road will service and order parts for an import. Quote Link to comment Share on other sites More sharing options...
lockys96 Posted February 8, 2006 Share Posted February 8, 2006 buy from steve manley, ask to see the manager Quote Link to comment Share on other sites More sharing options...
lust2luv Posted February 8, 2006 Share Posted February 8, 2006 How many Toyotas did he think were made in the UK? What a dick. Quote Link to comment Share on other sites More sharing options...
Digsy Posted February 8, 2006 Share Posted February 8, 2006 It varies from dealership to dealership. I've found it is much easier to get a part if you go in with the actual part number (easy to do if you post up a request on here or have a copy of EPC). Toyota have a parts depot in Belgium and can get most items within three working days. They will also have the J-Spec EPC so in reality all they have to do is change one option when they fire it up and bang in your model and frame numbers and away you go. One thing that the Toyta systen will not do with imports is automatically select the correct service if you give them your model number and mileage. The dealer has to manually pick the correct service from a drop down list and quite ofetn they get it wrong. My local Toyota dealer is as good as gold for parts. Try cutting out the parts desk guy as much as possible by asking for specific part numbers. If he still gives you attitude then find another dealer. Incidentally, if it's an "imported peice of crap" then you might want to remind him that Toyota is actually based in Japan. Quote Link to comment Share on other sites More sharing options...
Pete Posted February 8, 2006 Share Posted February 8, 2006 buy from steve manley, ask to see the manager Sound advice - DAmn sight cheaper too!! My local dealers are f*ck wits with the same attitude so I ordered some things from Steve that I needed quick. Don't forget Nic too. Quote Link to comment Share on other sites More sharing options...
Supra-Dupra Posted February 8, 2006 Share Posted February 8, 2006 Are'nt they all really Imports, just designed slightly different dependant on there destination ?? Quote Link to comment Share on other sites More sharing options...
Soonto_HAS_soop Posted February 8, 2006 Share Posted February 8, 2006 When I asked why the EPC had 2 part numbers listed for the same part and for the same year, I was told that must be for the special single turbo or the rare supercharged version. I go elsewhere now..... Quote Link to comment Share on other sites More sharing options...
Mike Posted February 8, 2006 Share Posted February 8, 2006 same here, Waterlooville dealership (where? near Portsmouth..) wouldn't touch my car even for a service, but Chichester were more than happy to take my cash... not that I took it there in the end....!! Quote Link to comment Share on other sites More sharing options...
Muffleman Posted February 8, 2006 Share Posted February 8, 2006 Must be a Tollhouse Toyota thing mate, Horsham are just as bad - mention an import and they disappear up their own arses....... Quote Link to comment Share on other sites More sharing options...
CJ Posted February 8, 2006 Share Posted February 8, 2006 I am sooooo lucky to have Inchcape Toyota (Steve Manley) close to me. Quote Link to comment Share on other sites More sharing options...
Jezz Posted February 8, 2006 Share Posted February 8, 2006 Sturgess Toyota in leicester are spot on with imports too. Quote Link to comment Share on other sites More sharing options...
Muffleman Posted February 8, 2006 Share Posted February 8, 2006 The stupid thing is the markup on Toyota parts big, they make a damn good profit on it - yet certain dealers turn their noses up at it ! What do they think they're achieving ? Will we stop importing ? Er, nope Quote Link to comment Share on other sites More sharing options...
Nic Posted February 8, 2006 Share Posted February 8, 2006 Don't forget Nic too. With that attitude they don't deserve your business If you need anything urgently speak to Steve Manley. If you can wait a few weeks, then contact me, as I should be able to save you quite a bit of money on most Toyota parts (including delivery). Quote Link to comment Share on other sites More sharing options...
letmeshowyou Posted February 8, 2006 Share Posted February 8, 2006 I really do wonder why a dealership would think it acceptable customer service to call a customers car a piece of rubbish! Get them to do a service and 'comment' on the courtesy car they give you lol Quote Link to comment Share on other sites More sharing options...
RobSheffield Posted February 8, 2006 Share Posted February 8, 2006 I really do wonder why a dealership would think it acceptable customer service to call a customers car a piece of rubbish! exactly please speak to that wankers boss and get him fired feel like knocking him out, but my arms arent long enough:) supra meet at toll house Toyota guys?! Quote Link to comment Share on other sites More sharing options...
JohnA Posted February 8, 2006 Share Posted February 8, 2006 My Toyota 'dealer' has called mine a *parallel import* a couple of times. I go with the chassis number and usually with the part numbers as well, but the parts guy still grumbles and moans. It's even more funny because mine is UKSpec. These dealers are a sad breed and they will die like the dynosaurs... Quote Link to comment Share on other sites More sharing options...
Bobbeh Posted February 8, 2006 Share Posted February 8, 2006 My local dealer even said that fitting car matts to my collegues Celica isnt possible as his car was imported from EUROPE! It sucks, but you know why they're doing it, because you didnt buy the car through them. I guess to them its like someone buying pirate software and expecting you to support it, and as its J-spec it complicates their systems/proceedures etc.. thats probably something like their excuse anyway. Quote Link to comment Share on other sites More sharing options...
JohnA Posted February 8, 2006 Share Posted February 8, 2006 ... I guess to them its like someone buying pirate software and expecting you to support it, ... yep, only in this case they make good money on the parts. That's money they wouldn't be able to make otherwise --- hence they are laughable. Quote Link to comment Share on other sites More sharing options...
Bobbeh Posted February 8, 2006 Share Posted February 8, 2006 Yeah, but there must be some financial reason with regard to servicing etc. Maybe they cant get people who know about the JDM differences, and dont want to be weighed down with people complaining with legal issues etc. Who knows. Quote Link to comment Share on other sites More sharing options...
Nic Posted February 8, 2006 Share Posted February 8, 2006 UK Toyota dealers will make a LOT more margin on parts and servicing, than they will selling cars, so not supporting aftermarket service of import cars is just stupid Quote Link to comment Share on other sites More sharing options...
zap Posted February 8, 2006 Share Posted February 8, 2006 Our local Toyota dealer is Beadles in Gillingham, so long as you have the model and chassis number they will get you any part you order, there are 3 blokes working in parts and each one is just as helpful. We even get 10% discount now. Quote Link to comment Share on other sites More sharing options...
Pixelfill Posted February 8, 2006 Share Posted February 8, 2006 My local dealer even said that fitting car matts to my collegues Celica isnt possible as his car was imported from EUROPE! It sucks, but you know why they're doing it, because you didnt buy the car through them. I guess to them its like someone buying pirate software and expecting you to support it, and as its J-spec it complicates their systems/proceedures etc.. thats probably something like their excuse anyway. I thought the UK Supras were only sold through Lexus dealerships though. If that's the case they should treat UK supes with the same disdain that they reserve for us. Mike Quote Link to comment Share on other sites More sharing options...
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