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Dissapointed with damage repair....


magicmatty
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Oh well, a few people said "Beware" but I had little choice in the end...

Collected my babe this morning from "Gladwinge" sorry Gladwins in Thetford and until Ive resolved it all I will pass judgement on service but: :thumbdown

 

1. New headlight fitted, leaves the old faded one looking very stupid (Cant do anything)

2. Loads of new scraches on the bonnet

3. Toyota logo on bumper - cracked.

4. Bolts missing from bumper.

5. Paint job on wing very poor, blemishes and marks.

6. Everthing appears missaligned and there is a wonky line between the bonnet and new bumper.

7. Paint very poor on bumper too, very thin on the edges and can see through it...

 

Not pleased at all really.

 

Im not one to winge and fuss over nothing but I really expected a better finish. My insurance company said "tough" regards the headlight, if they fitted the other one as well, it would be called "betterment". So odd headlights is now the way ahead..."Sh1te"

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Sorry to hear this mate -

 

1. New headlight fitted, leaves the old faded one looking very stupid (Cant do anything)

 

Which side are you after - somone will have some - and until then use some Halfrauds scratch repair on the faded / yellow one- will come out much better!

 

2. Loads of new scraches on the bonnet

3. Toyota logo on bumper - cracked.

4. Bolts missing from bumper.

5. Paint job on wing very poor, blemishes and marks.

6. Everthing appears missaligned and there is a wonky line between the bonnet and new bumper.

7. Paint very poor on bumper too, very thin on the edges and can see through it...

 

take pictures of all of these and send to your insurers telling them not to pay and this work is sub-standard!

 

Do not accept this shoddy work!

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take pictures of all of these and send to your insurers telling them not to pay and this work is sub-standard!

 

Do not accept this shoddy work!

Maybe the insurers insisted you use this place because it's cheap, if you don't get any satisfaction then definately pursue it further .

 

There must be some sort of ombudsman , there's no reason why you should except crap work like this. :(

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I refused point blank to sign to say I was satisfied...far from it...and, yes I will have to pay for a new one, although following advice above I may try some scratch remover....worth a go i 'spose.

Just annoyed really, been one of those weeks.

Will probably be on the lookout for a new (ish) NS headlight then.....

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Didn't think that insurers could make you use a specific bodyshop but could only advise and that the choice remained with the policy holder.

 

 

take pictures of all of these and send to your insurers telling them not to pay and this work is sub-standard!
:yeahthat:
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I had this problem with an old renault, It was even repair at the main dealer had to go back 4 times. I found the trouble was I looked harder each time to find faults. But dont give up. The insurance company should be the first point of call as they paid for the work. I'd also give trading standards a call to find out your postion.

 

I found it's very hard to find a truly good paint shop these days, there so worried about turnover, they just dont worry about quality.

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Might be worth reading all the small print on your insurance. There should be something on the terms&conditions that when they repair your car it will be 'as new' (or a similar term). If they have failed to get the car repaired to this condition then they are in breach of contract. I'm not suggesting you trot off to court, but you may need to remind them of their own terms and conditions.

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You probably won't find that sort of detail in the Policy itself. However, it is standard insurance business practice to repair the car to the standard it was before the damage beause of the word 'indemnity'. What this means is that they are obliged to return you to the state you were at BEFORE the damage occurred. i.e. you had an undamaged car with good paintwork. If that hasn't happened then you haven't been indemnified. (This is all linked in with the 'Betterment' thing you mentioned....they can't leave you better off than you were before the damage either)

 

Anyway, they have made the effort to have the car repaired, but if the work is not satisfactory, then they have to be given another chance to indemnify you properly. This means that they will probably give the paint shop another chance. If you are REALLY unhappy, then insist that you are not willing to let this place touch your car ever again. Not sure is they'll go with that as they have already gone part of the way down the road with this paint shop now and may be obliged to let them sort out their mess.

 

If after a second bite at the cherry, they paint is still rubbish, then insist on the insurance company taking it ot a paint shop of your choice. Threaten them with going to the Insurance Ombudsman if it all gets sticky. Win or lose, it will cost the insurers about £750 just to go to the Ombudsman, so they'll be keen to avoid that.

 

I see you're in Bury St Edmunds. You could do alot worse than having it done a Les Bedfords of Reepham Road, Norwich. They are the only authorised Rolls Royce repair shop in the area so the quality is obviously good, and have done a number of Supras over the last couple of years, including both of ours, IanC's, Alex's and recently Digsy's car too.

 

Don't let go of this. If your not happy that the car is in the condition it was before the damage occurred, then they have a duty to make it so.

 

Good luck mate!

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I appreciate everyones help and advice....Im off on holiday later today but the paintshop have assured me they will call in a week to sort things straight???

I thought I was being perhaps a little picky but I really expect thing to be ...right. Not necessarily perfect but at least good.

I will have to persue things in a wek so fingers crossed for a satisfactory result. Not holding breath though...Off to Tunisia tonight..anyone been before??????

Will catch up soon

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You aren't being picky at all, any professional that does a job should be able to do it to a standard that would mean any small imperfections in his eyes are not noticable to you, after all he has the experience.

The faults you describe are well worth sending it back for, don't accept second best.

I think people get work done on insurance and because they haven't paid the bill directly they accept a lower standard, at the end of the day we have all paid for this sort of work many times over when forking out our premium.

My respray was done very well but I went down a couple of days before I was due to pick it up at the request of the bodyshop (cause they knew I was a pain :tongue: ) and I inspected the work and found a few very minor points and they corrected them, I don't give a sh*t if they think I'm being fussy as I was the one with the cash.

 

Follow it through so you're happy!

Paul

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I was in the same sticky position once, you realy have to put your foot down with the insurance company.

 

The garage use second hand parts and "sperious" (think thats right) parts to fix my golf gt tdi. I waited firstly 8 weeks to get the car back the paint job was a mess, the enging bay was shot to hell with cut and joined wires everywhere. The wing they used was from another crashed golf and it was red, my car was black, Looked like Fu*k all.

 

I called everyday untill they sent out there head assessor, he concluded the car needed to be put right. Another 4 weeks latter car was back to me and was no better that the last time.

 

Finaly, after 5 months of rented cars and running about my golf was put right by another garage, of my choice.

 

So my advice GET ON THE BALL AND DON'T TAKE IT!!!

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  • 1 month later...

Finally got the car back, again, from Gladwins.......Still not happy.

 

Starting to feel like a whinging git, but i dont expect miracles, just the car put right.

 

The bonnet still isnt lined up 100% with the bumper.....The repainted bits seem ok now,finally, but the overall look isnt.......right.

Between the bumper and bonnet, the rubber strip is all uneven and it makes the gap all wrong..cant quite put my finger on it but even the guy at the bodyshop said he knew what i meant.

 

Im informing the insurance company again and getting a 2nd opinion from another bodyshop....See what comes next I guess???

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Finally got the car back, again, from Gladwins.......Still not happy.

 

Starting to feel like a whinging git, but i dont expect miracles, just the car put right.

 

The bonnet still isnt lined up 100% with the bumper.....The repainted bits seem ok now,finally, but the overall look isnt.......right.

Between the bumper and bonnet, the rubber strip is all uneven and it makes the gap all wrong..cant quite put my finger on it but even the guy at the bodyshop said he knew what i meant.

 

Im informing the insurance company again and getting a 2nd opinion from another bodyshop....See what comes next I guess???

u got pics

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first off by law your car is your propperty and YOU can chose anywhere you like to have it fixed, phone your insurance and tell then you dont want to trust your car back to there bodyshop, then tell them if they dont get it sorted by another bodyshop of your choice you are going to nation body of insurance to tell them they bullied you into taking your car somewhere that gave you substandard work

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Get piccies, document the problems, make a note of times, dates, copies of letters sent to the insurance bods, time and date of phone calls made so they can look up their recordings if needs be. Stick with it. You shouldn't be able to tell anything ever happened as a punter, only a bodyshop expert who knew what they were looking for should be able to spot any imperfections. Something like not lining the bonnet up is just SHITE, any home mechanic can get that right ffs! In fact, I'd not want my car back there if it was that bad.

 

You'd be suprised what you can get done with a well worded letter, too :) Don't stop until it's perfect. You aren't whinging at all, these idiots have been paid to do a job to a certain standard and they have fallen far short of it.

 

I'd never let my car near an "insurance approved repairer" anyway, because we all know that really means "the cheapest repairer we could find" :mad:

 

-Ian

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I'd never let my car near an "insurance approved repairer" anyway, because we all know that really means "the cheapest repairer we could find" :mad:

 

-Ian

 

did you mean "insurance approved" or insurance owned mate, all bodyshops that are worth looking at will be insurance approved, it just means the staff have the qualificatins have passed assesments and have the correct equipment for the job, it just cuts out fred in his shed

 

everybodyshop i have worked in has been insurance approved, that even includes the aston martin specialist i worked for

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first off by law your car is your propperty and YOU can chose anywhere you like to have it fixed, phone your insurance and tell then you dont want to trust your car back to there bodyshop, then tell them if they dont get it sorted by another bodyshop of your choice you are going to nation body of insurance to tell them they bullied you into taking your car somewhere that gave you substandard work

 

Thanks, I wasnt 100% sure of that but had heard similar...Calling them shortly :swear:

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