rider Posted November 16, 2017 Share Posted November 16, 2017 Amayama have a bad habit of cancelling parts that are ordered and paid for so are a hit and miss source for parts, increasingly miss as parts get discontinued. I contacted them about my failed sub frame cam bolt and nut to find out what their warranty position is. Be worried, be very worried. To submit a warranty claim, please see the following information: If the purchased part is defective* and is within the manufacturer 12 month international warranty period, Amayama Trading will either replace the item or refund the cost of the item for the life of the published warranty. *The part must be installed by a certified technician for the manufacturer who produced the part (Example: a certified Toyota, Nissan, Honda etc technician) and if a claim is made, the claim must be accompanied by the certificate of the technician and a statement by the technician outlining the fault (the certified technician must be currently employed by a dealership/servicing department of the specified manufacturer). After which the part must be sent back to Amayama Trading and a new item will be sent if the manufacturer is satisfied the warranty conditions have been met. Amayama Trading will refund the return postage charge upon receipt of the faulty part if the part is sent back according to Amayama Trading's accepted return shipment method. Regards Amayama Sales Support So, if you haven't had the parts fitted by Toyota forget any warranty. Even if you do, try getting a Toyota spanner to write you a statement that they fitted the part, on Toyota premises and on headed paper. Hoops followed by more hoops and the last one is undoubtedly a hoop too far. Then you need to post the part back! Quote Link to comment Share on other sites More sharing options...
Ric Posted November 16, 2017 Share Posted November 16, 2017 Why are you suprised? They are selling OEM parts. Who's to say you didn't lunch the bolt by overtightening or some swarf in the threads? or simply cross threaded it? how is it toyota's fault by selling the bolt or amayama for supplying it? Non issue imo just more moaning. Quote Link to comment Share on other sites More sharing options...
Mike2JZ Posted November 16, 2017 Share Posted November 16, 2017 Don't see what the problem is. Their return policy seems fair otherwise you will get a bunch of DIY'ers screwing up the install of parts breaking parts and claiming unfairly. Quote Link to comment Share on other sites More sharing options...
rider Posted November 16, 2017 Author Share Posted November 16, 2017 Seems you guys all get your servicing and repair work done at Toyota. That does surprise me. Quote Link to comment Share on other sites More sharing options...
Mike2JZ Posted November 16, 2017 Share Posted November 16, 2017 Seems you guys all get your servicing and repair work done at Toyota. That does surprise me. Yeah man of course. Quote Link to comment Share on other sites More sharing options...
evinX Posted November 16, 2017 Share Posted November 16, 2017 yeah man of course. haha Quote Link to comment Share on other sites More sharing options...
rider Posted November 16, 2017 Author Share Posted November 16, 2017 (edited) Well for those of us that don't then there is no warranty available on parts supplied via Amayama. Fit that expensive climate control module yourself and it doesn't work, what you going to do? Probably go, oh well cest la vie. Edited November 16, 2017 by rider (see edit history) Quote Link to comment Share on other sites More sharing options...
martincoupe Posted November 16, 2017 Share Posted November 16, 2017 Yeah man of course. I seen this guys car in Toyota canterbury all the time Quote Link to comment Share on other sites More sharing options...
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