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The mkiv Supra Owners Club

Sky On Demand Problem


Kopite
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Right, ive had this problem for a while now and I'm getting fed up and sky have been useless. My downstairs sky HD box can't connect to On Demand - it says the internet connection is ok but the connection to On Demand is the problem.I've tied the usual resetting the network, rebuilding the planner etc and no joy. It sometimes briefly connects and then freezes before saying to correct to broadband. Google bought up people with similar problems which was remedied by changing their wireless DNS settings but I've got a Virgin Superhub which won't allow that. My upstairs box has no problems so I'm assuming the wireless is not the problem. Anyone had a similar issue?

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Is it the actual box itself that's causing the issue?

 

Can't see why DNS would cause that issue with only 1 box, I'd expect both of them to play up. Do you have a friend/relative who'll let you pinch their box for an hour??

 

Have you also tried doing a full system reset on the Sky box that's causing the problem??

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Is it the actual box itself that's causing the issue?

 

Can't see why DNS would cause that issue with only 1 box, I'd expect both of them to play up. Do you have a friend/relative who'll let you pinch their box for an hour??

 

Have you also tried doing a full system reset on the Sky box that's causing the problem??

 

Tried the full reset, no luck at all. Everyone i know has virgin this way unfortunately, i cant see it being the DNS either if the other box is okay either, those who found that to be the problem hadn't stated if they had more than 1 box

 

How are you connecting?

 

Ethernet? wireless connecter? or box with built in wifi?

 

I work for sky ;)

 

Wireless connector dude, thought of swapping them but was thinking it wouldnt be that if the internet connection always says it's fine?

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