Advice

Hi all, a few days ago I sent out a door to a member over in Germany.

The problem is, he received the door and claimed it was damaged.

When I packaged the door, there was no damage at all. And in the packaging there were thick 2.5 inch+ polystyrene blocks covering each of the 4 edges, the door was completely covered in polystyrene and well packaged. The box ended up over 1.4 meters in length.

I need advice on what to do from here, should I be contacting the courier service? Would they actually refund my postage cost or even the price for the now damaged door?

The worst part is I actually removed this door from my car. This was because I have a few other parts which need respraying black on the car in the near future (boot, bumpers etc) and I thought I would also respray a silver door I have with everything else, allowing me to help this guy out overseas. But now I'm left with issues to deal with and this damaged door

I've attached some photos of the damage and one of the door on the car....

Let me know what you guys think

Thanks

Brad

Wasn't the package insured? If so claim on that! If not its a case of 1v1 really, but will probably escalate to a dispute.

I wouldn't dream of sending an item like a door or bonnet via courier unless it was in a wooden crate with masses of support and packing inside to prevent it moving. Couriers will take anything heavy or awkward and chuck it around, even loads of foam and card will still give and pass the forces to the door/bonnet if dropped heavily.

Always make sure your packages are insured, it seems no matter how well you wrap something

up a courier can break it or lose it.

I sent an iron ball through the via courrier wrapped in 8" of bubble wrap.

The courier still managed to damage it. They have a wonderful ability to wreck things.

H.

I had a bonnet sent for me to another member & the courier company smashed that up as well. Anything large I wouldn't send through again using a courier.