Anyone experience of ebay claims

[Pixelfill]

Has anyone any experience of the ebay - "Item not received or significantly not as advertised" claims process.

I've just opened a dispute with a seller and am wondering if anyone has any advice on how to play it?

TIA

Mike

[Pixelfill]

just read the section on proof of purchase:

Proof of payment may be provided in the form of a photocopy of the front and back of a postal order, receipt, banker's draft, personal cheque, etc


how many people photocopy their cheques before sending them?? Or is it jut me:blink:

Mike

[Feakins]

You can request a copy cheque from the bank, usually about a fiver. Might be easier photo copying the statement that shows the cheque being cashed.

[neil tt]

I sent a copy of statement, with all the irrelevent bits blanked out, I have been contacted by the police, because they caught someone, but not recieved anything yet and its been 7 months, so don't hold your breath:)

[michael]

I went through it for a set of £80 speakers, long-winded, frustrating and fairly pointless given the £15 I eventually got once eBay ruled in my favour.

With the time spent and cost of copy cheques, recorded postage to eBay etc it wasn't worth it.

[JamesG]

I've been through it twice.

First time, an item was damaged in transit. The seller wouldn't refund me until he had successfully claimed back from Royal Mail (taking several weeks). I won the Paypal dispute but didn't get a refund from them as I hadn't posted the parcel back recorded delivery (you *must* have a tracking number). I eventually got a refund from the seller.

Second time I bought a memory card that went faulty after a week. Seller agreed to refund me, I posted the card back then never received the refund. Paypal didn't get a reply from the seller after 10 days, so they refunded me the full amount (I assume from the seller's account).

[sooper-supra]

basically if they cant provide tracking then you will get your money back paypal favours the buyer...

i dislike paypal as after selling a laptop for £400 the buyer then claimed their money back.. however i had transferred money to the bank in time so now the paypal account is in the "red" no longer can use now :(...

[Pixelfill]

what about when not paying by paypal?

Mike